Field Promax Reviews & Ratings

4.6/5

“Good Scheduling and Dispatching, But UI Could Improve”

Field Promax keeps our daily operations organized. I can see job status, technician assignments, and customer details in one place, which reduces confusion.

Pros : Scheduling and dispatching technicians is easy, and I like being able to assign jobs quickly from the dashboard.

Cons : The user interface isn’t very modern, which can slow down new users.

Switched from : Housecall Pro

Reason to switch : Housecall Pro was powerful but more expensive. Field Promax offered the scheduling and dispatching features we needed at a lower cost.

4.6/5

“Good Entry-Level Field Service Software”

Field Promax is a good starting point for service businesses moving away from spreadsheets and manual scheduling.

Pros : It covers scheduling, dispatching, invoicing, and customer management in one platform.

Cons : Scaling beyond a small team may require a more advanced solution.

Switched from : Kickserv

Reason to switch : Kickserv had more advanced automation, but Field Promax was simpler and easier to roll out.

4.5/5

“Simple and Affordable Field Service Software That Gets the Job Done”

My business needed a basic field service tool without high costs. Field Promax helped me manage jobs, dispatch technicians, and send invoices from one system without overcomplicating things.

Pros : Field Promax is easy to use and affordable. Scheduling jobs, managing customers, and sending invoices are all straightforward.

Cons : The interface feels a bit dated, and it took me some time to locate all the features.

Switched from : Jobber

Reason to switch : Jobber had a cleaner UI, but Field Promax offered similar core features at a much lower price, which made more sense for my small business.

4.5/5

“Mobile Access Helps Field Technicians Stay Updated”

Having mobile access helps our team stay aligned during the day. Job details and customer information are always available.

Pros : Technicians can view job details and update statuses from the field, which improves communication.

Cons : The mobile experience isn’t as smooth as the desktop version.

Switched from : mHelpDesk

Reason to switch : mHelpDesk was harder to navigate on mobile, while Field Promax felt simpler for our technicians.

4.5/5

“Invoicing and Estimates Are Straightforward”

Field Promax has helped me speed up billing and reduce paperwork. I can generate invoices right after a job is completed.

Pros : Creating estimates and invoices is simple, and sending them to customers doesn’t take much time.

Cons : Customization options for invoice templates are limited.

Switched from : Quickbooks

Reason to switch : Using QuickBooks alone meant manual job tracking. Field Promax combined job management and invoicing into one workflow.

4.5/5

“Reliable but Not Feature-Heavy”

Field Promax isn’t flashy, but it’s dependable. For a small field service company, it provides consistent value without unnecessary extras.

Pros : The system is stable and handles everyday service operations well.

Cons : It lacks some advanced features like deep integrations and automation.

Switched from : JobNimbus

Reason to switch : JobNimbus was more construction-focused, while Field Promax fit our general service workflow better.

4.5/5

“Decent Reporting for Basic Business Insights”

While reporting isn’t advanced, it’s enough to understand how the business is performing week to week.

Pros : Reports give me visibility into jobs, revenue, and technician performance.

Cons : Reports are basic and not very customizable.

Switched from : FieldEdge

Reason to switch : FieldEdge had stronger analytics, but the pricing was higher. Field Promax’s simpler reports were enough for us.

4.5/5

“Customer Management Is Simple and Practical”

Field Promax helps me keep track of repeat customers and past jobs, which improves service quality and follow-ups.

Pros : Customer profiles store job history, contact details, and invoices in one place.

Cons : Advanced CRM features are limited.

Switched from : Zoho FSM

Reason to switch : Zoho FSM was too sales-focused. Field Promax was better suited for service-based customer management.

4.3/5

“Affordable Solution for Small Field Service Teams”

As a small service company, I didn’t need complex analytics. Field Promax gave me the essentials without forcing me into an expensive plan.

Pros : Field Promax is priced well for small businesses and includes job tracking, invoicing, and customer management.

Cons : Reporting features are basic compared to larger platforms.

Switched from : ServiceTitan

Reason to switch : ServiceTitan was far too expensive and complex for our size. Field Promax fit our budget and operational needs better.

4.3/5

“Solid Tool for Daily Job Tracking”

Field Promax keeps our daily workflow organized and predictable. It’s reliable for job tracking without extra complexity.

Pros : I can track job status, technician assignments, and completion times easily.

Cons : Automation options are limited compared to premium FSM tools.

Switched from : Service Fusion

Reason to switch : Service Fusion offered more automation, but Field Promax was easier to learn and more cost-effective.