Synchroteam Reviews & Ratings

4.6/5

“Easy Setup With Helpful Support”

The support team helped us configure workflows and get started quickly.

Pros : Setup was relatively fast, and customer support was responsive.

Cons : Documentation could be improved.

Switched from : FieldEdge

Reason to switch : FieldEdge required more setup time, while Synchroteam was quicker to deploy.

4.5/5

“Easy to Use Field Service Software With a Strong Mobile App”

My company improved job tracking and technician coordination after moving to Synchroteam. The mobile app made a big difference for our field team.

Pros : Synchroteam is easy to use, especially for scheduling jobs and dispatching technicians. The mobile app works well for field staff.

Cons : The interface looks a bit outdated compared to newer platforms.

Switched from : Jobber

Reason to switch : Jobber was easier visually, but Synchroteam offered more detailed job tracking and technician management.

4.5/5

“Great Scheduling and Dispatching for Service Teams”

Synchroteam helped us reduce missed appointments and improve response times through better scheduling.

Pros : Scheduling and dispatching technicians is very efficient, and jobs are easy to assign.

Cons : Reporting customization is limited.

Switched from : ServiceTitan

Reason to switch : ServiceTitan was too expensive and complex, while Synchroteam met our needs at a lower cost.

4.5/5

“Good Customer and Work Order Management”

Synchroteam gave us a clear history of jobs and customers, which improved follow-ups and repeat service.

Pros : Managing customers, service history, and work orders is straightforward.

Cons : The dashboard layout feels crowded at times.

Switched from : Zoho FSM

Reason to switch : Zoho FSM was feature-rich, but Synchroteam was easier for our team to adopt.

4.5/5

“Affordable Field Service Management Solution”

We needed a field service tool that fit our budget, and Synchroteam delivered strong core features without overspending.

Pros : Synchroteam is affordable for small and mid-sized service businesses.

Cons : Some advanced automation features are missing.

Switched from : Salesforce Field Service

Reason to switch : Salesforce Field Service was too complex and costly, while Synchroteam focused on essentials.

4.5/5

“Best for Small to Mid-Sized Field Service Teams”

Synchroteam fits perfectly for teams that need scheduling, tracking, and billing in one tool.

Pros : Designed well for service businesses with multiple technicians.

Cons : May feel limited for very large enterprises.

Switched from : Microsoft Dynamics 365 Field Service

Reason to switch : Dynamics 365 was too complex, while Synchroteam focused on day-to-day operations.

4.5/5

“Reliable GPS Tracking and Technician Visibility”

Knowing where technicians are improved dispatch decisions and reduced delays.

Pros : GPS tracking helps monitor technician locations in real time.

Cons : GPS updates can lag occasionally.

Switched from : Verizon Connect

Reason to switch : Verizon Connect focused more on fleet tracking, while Synchroteam covered service workflows better.

4.3/5

“Solid Field Service Software With a Learning Curve”

Synchroteam became central to our field operations. It’s not perfect, but it’s reliable and effective.

Pros : Feature-rich for scheduling, dispatching, and mobile field work.

Cons : The interface takes time to fully learn.

Switched from : ServiceM8

Reason to switch : ServiceM8 was easier at first, but Synchroteam offered better job control and reporting.

4.3/5

“Good Invoicing and Billing From the Field”

Synchroteam helped us get paid faster by allowing field invoicing.

Pros : Technicians can generate invoices immediately after completing jobs.

Cons : Accounting integrations are limited.

Switched from : QuickBooks

Reason to switch : Using QuickBooks separately caused delays, while Synchroteam combined job completion and invoicing.

4.2/5

“Mobile App Keeps Technicians Productive”

Synchroteam reduced paperwork because technicians can complete everything from their phones.

Pros : Technicians can view jobs, update statuses, capture signatures, and create invoices from the mobile app.

Cons : The mobile UI could be more modern.

Switched from : Housecall Pro

Reason to switch : Housecall Pro was simpler, but Synchroteam offered stronger job management and tracking.