Gusto Reviews & Ratings

4.6/5

“Support team is responsive, helpful when things go wrong”

Once there was a mis-calculation for a contractor’s 1099. I contacted support; they guided me through correct adjustments and resubmitted filings. That support saved me a headache during tax season.

Pros : Gusto support responds quickly via chat or phone and helps resolve issues like tax mistakes, payment errors, etc.

Cons : On rare occasions, issues with tax authorities or retroactive corrections still need manual follow-up outside Gusto.

Switched from : Remote HR

Reason to switch : I switched because the old tool had no real support; Gusto’s support made me feel secure that I wouldn’t be alone if something went wrong.

4.5/5

“Good balance of features not overkill, not too basic”

We’re a mid-sized agency, not tiny, but not a huge enterprise either. Gusto felt like the Goldilocks choice: powerful enough for payroll/benefits, but simple enough to manage without a full HR department.

Pros : Gusto strikes a balance: payroll, compliance, benefits, basic HR. Enough features for small-to-medium businesses without overwhelming complexity.

Cons : For large enterprises or very complex orgs, Gusto may feel limited compared to full HRIS systems.

Switched from : FactorialHR

Reason to switch : I switched because enterprise HRIS was too heavy and expensive; Gusto gave me the right balance for our size.

4.5/5

“Benefits, compliance and HR, all under one roof”

As our startup grew, we needed more than just payroll , we needed benefits enrollment, compliance tracking and employee records. With Gusto we manage everything in one place, and that consolidation cut down our admin chaos.

Pros : Gusto combines payroll, benefits administration, compliance (tax filings, filings for benefits) and HR features, which reviewers say simplifies small-business admin.

Cons : Some find that benefit-admin features become expensive as team size grows.

Switched from : Borderless AI

Reason to switch : I switched because juggling multiple tools got confusing; Gusto’s unified solution simplified operations and reduced overhead.

4.5/5

“Tax filings and year-end documents done automatically, huge relief”

In past years I spent hours preparing W-2s and worrying about filings. With Gusto, it's automatic and I get notifications when returns are complete. That peace of mind is worth it.

Pros : Gusto’s automatic tax withholdings, filings and W-2/1099 generation at year-end.

Cons : If corrections are needed (e.g. retroactive pay changes), updating filings can be a little complex.

Switched from : PurelyHR

Reason to switch : I switched because manual filing was painful and error-prone; Gusto handled it cleanly and automatically.

4.5/5

“Payroll finally became easy no more late nights on spreadsheets”

I switched to Gusto after several stressful quarters of doing payroll manually. Now I just enter hours, click run done. It’s quick, accurate, and I don’t dread payroll day anymore.

Pros : Gusto is great for its intuitive interface and full-service payroll automation (tax calculations, filings, direct deposits).

Cons : Customer support can be slow during peak times.

Switched from : Deel

Reason to switch : I switched because manual processes were error-prone and time consuming; Gusto automated everything and saved me hours each pay cycle.

4.5/5

“Consistent updates and feature improvements feels like evolving with us”

Over the past few years, I’ve seen Gusto add better contractor support, more benefit-plan integrations, and improved user-experience. I like that it grows with our needs rather than forcing a platform swap later.

Pros : Gusto keeps rolling out new features better tax-compliance, more payment options and improved UI.

Cons : Sometimes updates cause small bugs or changes that require adaptation.

Switched from : Bambee

Reason to switch : I switched because older software rarely got improvements; Gusto’s active development means less risk of being left with outdated tools.

4.3/5

“Good for small teams simple and cost-effective for us”

For our 12-person team, Gusto matched perfectly payroll, basic benefits, compliance basics, without extra bells and whistles. It felt like a good value.

Pros : Gusto is well-suited for small businesses: straightforward pricing, easy to set up, and doesn’t require HR staff.

Cons : As company grows larger, some features (e.g. advanced reporting, complex benefits) feel limited compared to enterprise solutions.

Switched from : FactorialHR

Reason to switch : I switched because enterprise-level HRIS was overkill for our size; Gusto was simpler and affordable for our small team.

4.3/5

“New hires onboard smoothly, automatic documents & offers help a lot”

When we hire someone now, Gusto walks them through signing forms, filling W-4s, setting up direct deposit, all automatically. That means fewer back-and-forth emails and faster onboarding.

Pros : Gusto’s onboarding flow (offer letters, tax forms, e-signatures) is smooth and efficient.

Cons : Sometimes customizing offer letters or non-standard employment terms needs manual adjustments outside the system.

Switched from : Goco

Reason to switch : I switched because manual onboarding was messy and error-prone; Gusto automated and streamlined it.

4.3/5

“Employees love the self-service portal for pay stubs and time off”

My team appreciates that they can log in, see their pay slips, request leave, and update info without bothering me. That reduced admin back-and-forth and improved employee satisfaction.

Pros : Gusto offers employee self-service: pay stubs, time-off requests, tax docs accessible online.

Cons : Some say the time-off/leave management features are basic compared to dedicated HRIS tools.

Switched from : Raiser HR Platform

Reason to switch : I switched because manual processes created delays and a lot of HR overhead; Gusto’s self-service features removed that burden.

4.3/5

“Setup was quick, had payroll running within a day”

I signed up over the weekend, added company info, employee data and by Monday morning payroll was live. Getting up and running that fast saved us a ton of time.

Pros : It is easy to set up with minimal configuration required.

Cons : Importing legacy payroll data or complex compensation structures can be cumbersome.

Switched from : Empeon

Reason to switch : I switched because our old payroll software took weeks to configure; Gusto got us live within a day, which mattered when we had a payroll deadline.