Horizon Reviews & Ratings

4.5/5

“Reliable and industry-trusted but they must work on mobile stability”

I chose Horizon because of its reputation and features. I’ve used it for years and it has rarely let me down. But lately the mobile version feels less stable. I hope the developers fix these bugs because I’d hate to move again after years of use.

Pros : Horizon is widely used by home-inspectors, has strong feature-set, proven track record, and solid customer support.

Cons : There are mobile app issues: slow sync, photo-upload problems, occasional data loss which can be risky for field inspections.

Switched from : Palmtech

Reason to switch : I may switch in future if mobile-app issues persist, because field stability matters most when photographing and documenting inspections.

4.5/5

“Good balance between customization and usability”

I liked that I could tailor checklists, add custom defects or remarks, and adjust a report to match my inspection style yet the core interface was intuitive. Over time, I’ve built a library of comments that speeds up reporting.

Pros : Horizon offers customization (custom fields, comments library, template tweaks) while still staying user-friendly.

Cons : Over-customizing can sometimes lead to layout or flow issues, so there’s trade-off between flexibility vs. consistency.

Switched from : Palmtech

Reason to switch : I switched because I needed flexibility to match different inspection types; Horizon offered enough customization without being overly complex.

4.5/5

“Good for small teams and solo inspectors alike”

I run a one-person inspection business, so I didn’t need a huge enterprise system. Horizon hit the sweet spot just enough features without overwhelming complexity.

Pros : Horizon works well for solo inspectors or small firms; many reviewers with self-employed or small-team credentials rate it highly.

Cons : For large firms with many inspectors, coordination and custom workflow setup can get complex.

Switched from : AppFolio Property Manager

Reason to switch : I switched because enterprise-grade tools felt bloated and over-priced for my small business; Horizon gave just what I needed.

4.5/5

“Support is surprisingly responsive when I need it”

Once I had a syncing issue during a busy inspection day. I called support and within 30 minutes they helped fix it so I wasn't delayed. Having responsive support matters a lot when you run inspections back-to-back.

Pros : We appreciate Horizon’s customer support. The phone/emails are answered and help is offered quickly.

Cons : Occasional bugs or limitations (especially with mobile photo-upload or heavy reports) that take time to fix.

Switched from : Inspection Manager

Reason to switch : I switched because the old tool left me on my own when issues cropped up; Horizon’s support gives me peace of mind.

4.5/5

“Finally got clean, professional inspection reports, saves me hours.”

I switched to Horizon after struggling with a generic template-based Word solution, writing reports manually was time-consuming and error-prone. Horizon streamlined everything: I edited notes on-site via mobile, added photos, and by the time I got home the draft report was already almost done. My clients love the neat layout, and I cut my post-inspection paperwork by more than half.

Pros : Horizon offers powerful report writing, integrated scheduling, mobile-app support and produces clean, professional-looking final reports.

Cons : There is a bit of a learning curve to get full use out of all features.

Switched from : Horizon

Reason to switch : The manual process was error-prone and slow; Horizon automated reporting and made results more professional without needing to build from scratch every time.

4.5/5

“Scheduling + report writing + business tools, all in one place”

Before Horizon, I ran inspection scheduling manually, used separate tools for billing, and messy spreadsheets for past clients. Since switching, everything lives in one dashboard from booking to final invoice, which streamlined my business operations and reduced admin overhead.

Pros : Horizon bundles report writing, scheduling, payment/invoicing, hosting/archiving, and even marketing support.

Cons : For very small-scale inspectors using it occasionally, the monthly cost feels significant.

Switched from : Tap Inspect

Reason to switch : I switched because juggling disparate tools took too much time; Horizon consolidated everything into one system.

4.5/5

“User-friendly and fast, even on site”

I used Horizon on my tablet while walking through a home inspection entering defects, adding photos and it felt natural. Later at the office I reviewed and polished the report. It was much easier than juggling pen-and-paper or offline notes.

Pros : Horizon’s intuitive interface, ease of use, and that it works across devices (Mac/PC, iOS/Android).

Cons : Some advanced formatting (e.g., fine-tuning page breaks or customizing layout) feels limited.

Switched from : HomeGauge

Reason to switch : I switched because the older software lacked a smooth mobile workflow; Horizon’s mobile + desktop flexibility suited me better.

4.5/5

“All-in-one tool gave me growth without tech clutter”

Before Horizon I juggled Google Calendar for scheduling, PayPal for payments, a Word doc for reports, all fragmented. Now everything lives in one place. It simplified my workflow and allowed me to scale without multiplying tools.

Pros : Horizon integrates inspection, scheduling, payments, invoicing, hosting/archiving, marketing so you don’t need separate apps.

Cons : The monthly subscription may feel high if you don’t inspect often.

Switched from : Home Inspector Pro

Reason to switch : I switched because managing multiple tools was error-prone and inefficient; Horizon unified them.

4.5/5

“Mobile app makes field work smooth but with occasional hiccups”

I love that I can enter data and photos directly on-site with my phone or tablet. It cuts out double data-entry later. That said a couple of times syncing got slow or I lost a few comments, which was painful.

Pros : Horizon supports on-site inspections via its mobile app on Android/iOS, enabling inspector convenience.

Cons : Bugs in the mobile app (photo upload issues, syncing delays, data loss in rare cases).

Switched from : Property Inspect

Reason to switch : I switched because desktop-only tools forced me to carry laptops and transcribe notes with Horizon’s mobile app I get more flexibility (though I stay cautious about backups).

4.3/5

“Clients and realtors love the clean, professional reports”

My reports now look so polished that real estate agents started asking me who made them, it reflects well on me. That impression helps me win more clients and referrals.

Pros : Inspectors say Horizon’s final reports get consistent compliments for layout, clarity, and professional appearance.

Cons : Some find that embedded photos or long comments can cause awkward page breaks or layout quirks.

Switched from : ScribeWare

Reason to switch : The older reports looked dated and messy; Horizon’s sleek design helps me market better and build trust with clients.