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HelpDesk

Brand: Text Inc

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$ 25.00 /Month

Features

  • check_icon Ticket Management
  • check_icon Shared Inbox
  • check_icon Workflow Automation
  • check_icon Ticket Assignment
  • check_icon SLA Management

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HelpDesk Pricing & Plans

Essential
  • Inbox and tickets
  • Statuses and priorities
  • Automated assignment
  • 3 ticketing rules
    • Users
    • Monthly
Starting at $ 25.00
Growth
  • 20 custom fields
  • 10 ticketing rules
  • Shared canned responses
  • Unlimited history
    • Users
    • Monthly
Starting at $ 99.00

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HelpDesk Features

  • icon_check Ticket Management Organizes customer requests into tickets and tracks them from creation to resolution efficiently.
  • icon_check Shared Inbox Centralizes customer emails and support requests in one collaborative workspace for support teams.
  • icon_check Workflow Automation Automates repetitive tasks like routing, tagging, and follow-ups to improve productivity.
  • icon_check Ticket Assignment Assigns tickets automatically or manually to the right agent based on skills or workload.
  • icon_check SLA Management Tracks service level agreements and ensures timely responses and issue resolution targets.
  • icon_check Canned Responses Stores pre-written replies that agents can reuse to speed up responses and maintain consistency.
  • icon_check Knowledge Base Enables teams to create self-service articles and FAQs to reduce incoming support tickets.
  • icon_check Collision Detection Prevents multiple agents from responding to the same ticket at the same time accidentally.
  • icon_check Custom Fields Adds custom ticket attributes to capture business-specific information and classifications.
  • icon_check Multi-Channel Support Collects requests from email, chat, forms, and messaging channels into one interface.
  • icon_check Reporting & Analytics Provides insights into ticket volume, agent performance, and response time trends.
  • icon_check Customer Feedback Collects customer satisfaction ratings and feedback after ticket resolution automatically.
  • icon_check Audit Logs Maintains detailed records of user actions and system changes for accountability purposes.
  • icon_check Role-Based Access Control (RBAC) Restricts access to features and data according to user roles and responsibilities.

HelpDesk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Technology:
  • Compliance Regulation:
  • Ubuntu Windows iOS Android MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Individual, Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs, Freelancers
  • Phone, Email, Live Chat, Communities, Forums
  • API Integration
  • Live Online, Webinars, Documentation, Videos
  • English
  • AI Integrated
  • Next Generation
  • HIPAA, CCPA, CPRA

HelpDesk Reviews and Ratings

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Text Inc Company Details

Brand Name Text Inc
Information Text builds AI-based communication software used for ecommerce and providing amazing customer service.
Founded Year 2002
Director/Founders Maciej Jarzebowski, Mariusz Cieply, Szymon Klimczak
Company Size 101-500 Employees
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