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HelpDesk

Brand: Text Inc

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Starting Price
$25

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  • Description

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Starting at $25

HelpDesk Software Overview

Text Inc Company Details

Founded Year:  2002

Text builds AI-based communication software used for ecommerce and providing amazing customer service.

Director/Founders Maciej Jarzebowski, Mariusz Cieply, Szymon Klimczak
Company Size 101-500 Employees

HelpDesk Pricing & Plans

Essential
Starting at $25
    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • Inbox and tickets

  • Statuses and priorities

  • Automated assignment

  • 3 ticketing rules

Growth
Starting at $99
    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • 20 custom fields

  • 10 ticketing rules

  • Shared canned responses

  • Unlimited history

HelpDesk Features

  • icon_check Ticket Management
    Organizes customer requests into tickets and tracks them from creation to resolution efficiently.
  • icon_check Shared Inbox
    Centralizes customer emails and support requests in one collaborative workspace for support teams.
  • icon_check Workflow Automation
    Automates repetitive tasks like routing, tagging, and follow-ups to improve productivity.
  • icon_check Ticket Assignment
    Assigns tickets automatically or manually to the right agent based on skills or workload.
  • icon_check SLA Management
    Tracks service level agreements and ensures timely responses and issue resolution targets.
  • icon_check Canned Responses
    Stores pre-written replies that agents can reuse to speed up responses and maintain consistency.
  • icon_check Knowledge Base
    Enables teams to create self-service articles and FAQs to reduce incoming support tickets.
  • icon_check Collision Detection
    Prevents multiple agents from responding to the same ticket at the same time accidentally.
  • icon_check Custom Fields
    Adds custom ticket attributes to capture business-specific information and classifications.
  • icon_check Multi-Channel Support
    Collects requests from email, chat, forms, and messaging channels into one interface.
  • icon_check Reporting & Analytics
    Provides insights into ticket volume, agent performance, and response time trends.
  • icon_check Customer Feedback
    Collects customer satisfaction ratings and feedback after ticket resolution automatically.
  • icon_check Audit Logs
    Maintains detailed records of user actions and system changes for accountability purposes.
  • icon_check Role-Based Access Control (RBAC)
    Restricts access to features and data according to user roles and responsibilities.
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HelpDesk Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows iOS iOS Android Android MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Individual Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs Freelancers
Customer Support
Phone Email Live Chat Communities Forums
Language
English
Integration
API Integration
Training Resources
Live Online Webinars Documentation Videos
AI Features
AI Integrated
Technology
Next Generation
Compliance Regulation
HIPAA CCPA CPRA

HelpDesk Review

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.