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Let’s have a side-by-side comparison of Hesk vs Vision Helpdesk vs Zendesk to find out which one is better. This software comparison between Hesk and Vision Helpdesk and Zendesk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Hesk or Vision Helpdesk or Zendesk fits your business.
Comparison
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12 Ratings & 9 Reviews
3 Ratings & 3 Reviews
Pricing
Price Plans
Free Trial
Ratings
Overall ratings
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Pros & Cons
Pros
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Great for managing tickets, integrates well with other tools. - ?? ? Mar 16, 2025
Reliable and efficient ticketing system. - Philip Manehoua Mar 04, 2025
The platform is easy to access ,and provides agent monitoring with a smooth UI. ...Read more - Ankit patidar Jun 23, 2023
Cons
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Some minor bugs occasionally. - ?? ? Mar 16, 2025
Limited customization options. - Philip Manehoua Mar 04, 2025
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Reviews
Verified customer reviews
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A Must-Have for Customer Support Teams
?? ? Mar 16, 2025
Good Software but Needs More Customization
Philip Manehoua Mar 04, 2025
Overall good ticketing tool for all types bussiness.Monitoring ticket and email migration is fantastic,
Ankit patidar Jun 23, 2023
Reviews with Video
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See all (1)
Best Use for
Business Size:
Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees
Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees
Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees
Business Type:
Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Industries:
All Industries
All Industries
All Industries
Features
Product features
Help Desk Management
Asset Management
AI Insights
Tickets Routing
Workflow Automation
AI Chatbot
Ticketing Help Desk
Reporting
Secure Help Desk
Self Service Customer Portal
Customer Support Survey
Multi Language Help Desk
Time Tracking
SLA Rules and Ticket Escalation
Help Desk Automation
Knowledgebase & Forums
Task Management
Gamification
Help Desk Ticket Billing
Blabby Collaboration
Multi Channel Help Desk
Apps and Integrations
Analytics and Reporting
Multilingual Support
Skills Based Routing
SLA Management
Community Forums
Knowledge Base
Workflow Automation
Multi Channel Support
Ticketing System
Mobile apps
Gallery
Specifications
Deployment
Web based
On Premises
Web based
On Premises
Web based
On Premises
Device Supported
Desktop
Mobile
iPad
Tablet
Desktop
Mobile
iPad
Tablet
Desktop
Mobile
iPad
Tablet
Supported Platforms
Windows
Mac OS
Android
iOS
Linux
Ubuntu
Windows
Mac OS
Android
iOS
Linux
Ubuntu
Windows
Mac OS
Android
iOS
Linux
Ubuntu
Languages support
English English English Alternatives
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