Proprofs Help Desk

What is Proprofs Help Desk?

ProProfs Help Desk is a help desk software that helps businesses manage and resolve customer queries efficiently.

It converts emails, chats, and messages into support tickets, streamlining communication. Key features include automated ticket routing, canned responses, and performance tracking.

The tool also integrates with live chat, knowledge base, and survey tools to enhance customer experience.

Why Choose Proprofs Help Desk Software?

• User-Friendly Interface: Easy-to-use dashboard for agents and admins with minimal training.
• Multi-Channel Ticketing: Converts emails, chats, forms, and social media messages into unified tickets.
• Automated Ticket Assignment: Assigns tickets to the right agents based on rules or workload.
• Faster Response with Canned Replies: Enables quick replies using pre-saved responses for common queries.
• Shared Inbox: Centralized space for team collaboration and streamlined communication.
• Internal Notes: Agents can add private notes for internal context and clarity.
• Ticket Prioritization: Helps manage and respond to urgent tickets more effectively.
• Customer Satisfaction Surveys (CSAT): Gathers feedback after resolution to measure service quality.
• Reports & Analytics: Tracks performance metrics like response time and customer ratings.
• SLA Management: Ensures timely responses by setting service level agreements.

Benefits of Proprofs Help Desk Software

• Knowledge Base Integration: Links help articles to promote self-service and reduce workload.
• Live Chat Integration: Connects with ProProfs Live Chat for real-time assistance.
• Customizable Workflow Rules: Automates repetitive tasks with custom rules and triggers.
• Mobile Friendly: Provides full ticket access and management via mobile devices.
• Secure & Reliable: Ensures data protection with strong security and regular backups.
• Collaborative Features: Supports child tickets and agent teamwork without overlaps.
• Multi-Language Support: Serves global customers with multilingual interface support.
• Customer History Tracking: Maintains a complete record of all customer interactions.
• Affordable Pricing: Budget-friendly plans suitable for businesses of all sizes.
• 24/7 Customer Support: Round-the-clock assistance for users through dedicated support.

Proprofs Help Desk Pricing

Proprofs Help Desk price starts at $29.99 at techjockey.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.