linkedin

Get Free Advice

Get Quote

Proprofs Help Desk logo
Gallery How to Use AI Help Desk Software for Better & Faster Support
Proprofs Help Desk Software Summary Proprofs Help Desk Software Notification Proprofs Help Desk Software Teams
play How to Use AI Help Desk Software for Better & Faster Support
Proprofs Help Desk Software Summary
Proprofs Help Desk Software Notification
Proprofs Help Desk Software Teams

Proprofs Help Desk

Brand : ProProfs

Starting at

$ 30

Save Extra with 2 Offers

  • offer_icon Save upto 18%, Get GST Invoice on your business purchase |
  • offer_icon Buy Now & Pay Later, Check offer on payment page.

A help desk software that organizes queries from multiple channels into tickets, enabling teams to respond faster, collaborate better, and improve customer satisfaction. ...Read more

  • AdviceGet Instant Expert
    Advice
  • PaymentSafe & Secure
    Payment
  • GuaranteedAssured Best Price
    Guaranteed

Proprofs Help Desk Pricing, Features & Reviews

What is Proprofs Help Desk?

ProProfs Help Desk is a help desk software that helps businesses handle all customer questions in one place. It turns emails, chats, and form queries into simple tickets so support agents can track, assign, and solve them easily.

The tool supports many channels like email, live chat, and social media, ensuring no query is missed.

With AI features, it suggests quick replies and understands customer intent, saving time. A shared inbox helps teams work together, add notes, and manage tasks smoothly.

It also offers reports, analytics, and feedback surveys to measure performance and improve service quality. ProProfs Help Desk makes support faster, more organized, and offers a free plan for small teams to get started.

Why Choose Proprofs Help Desk Software?

  • Centralized Ticket Management: Manage all customer inquiries from email, chat, social media, and web forms in a single dashboard.
  • AI-Powered Automation: Automate repetitive tasks and ticket routing using AI to save time and effort.
  • Real-Time Chat Support: Engage with customers instantly through live chat for faster resolution.
  • Multi-Channel Support: Support customers across email, chat, social media, and more.
  • Shared Inbox: Enable efficient team collaboration using a shared inbox for tickets.
  • Customizable Workflows: Create workflows tailored to your business processes.
  • Integration with CRM Tools: Connect with CRM software for better context and personalized support.
  • Knowledge Base Integration: Provide self-service via integrated knowledge bases.
  • Automation Rules: Set rules to auto-assign, escalate, and remind for faster ticket handling.
  • Reporting & Analytics: Gain insights into team performance, response times, and satisfaction.
  • SLA Management: Define and track Service Level Agreements for timely support.

Benefits of Proprofs Help Desk Software

  • Customizable Templates: Use pre-defined or custom templates for consistent communication.
  • Collaboration Tools: Solve complex issues faster with internal notes and team discussions.
  • Multi-Language Support: Serve customers globally with multi-language capabilities.
  • Mobile Accessibility: Access and manage tickets on-the-go via mobile apps.
  • Customer Feedback Collection: Collect post-resolution feedback to improve services.
  • Security & Data Privacy: Ensure customer data is secure with encryption and compliance.
  • Customizable Dashboards: Tailor dashboards to track the metrics that matter most.
  • Affordable Pricing: Offers a free plan for single-agent use and competitive pricing for teams.

Proprofs Help Desk Pricing

Proprofs Help Desk price starts at $30 at Techjockey.com. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Proprofs Help Desk Pricing & Plans

Team (2+ Users)
  • Unlimited Tickets
  • Unlimited Ticket History
  • Multiple Inboxes
  • Multiple Departments & Teams
  • Audit & Admin Controls
  • Roles & Permissions
  • API & Single Sign-On
  • Auto-Response
  • Advanced Reports
    • Quantity
    • Monthly
Starting at $ 30

Get Proprofs Help Desk Demo

We make it happen! Get your hands on the best solution based on your needs.

Interacted

Proprofs Help Desk Features

  • icon_check Ticket Management Organize and track all customer queries in one place.
  • icon_check Team Management Assign, monitor, and coordinate tasks efficiently across your support team.
  • icon_check Customer Support Provide fast, effective assistance to resolve customer issues.
  • icon_check AI Help Desk Use AI to automate responses and streamline ticket handling.
  • icon_check Collaboration Share notes and communicate internally to solve issues faster.
  • icon_check Automation Automate repetitive tasks like ticket assignment and escalation.
  • icon_check Reporting & Analytics Gain insights into team performance and customer satisfaction.
  • icon_check Multi Channel Support Handle customer queries from email, chat, social media, and web forms.
  • icon_check Customization Tailor workflows, templates, and dashboards to fit your business needs.

Proprofs Help Desk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Language:
  • AI Features:
  • Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Medium Business, Enterprises, SMEs
  • Phone, Email, Live Chat, Forums
  • API Integration
  • English
  • AI Integrated

Proprofs Help Desk Reviews and Ratings

banner

Would you like to review this product?

Submit Reviews

ProProfs Company Details

Brand Name ProProfs
Information ProProfs is the provider of comprehensive e-learning tools for building, testing, applying, and sharing knowledge.
Founded Year 2005
Director/Founders Sameer Bhatia
Company Size 101-500 Employees
Other Products Proprofs LMS, ProProfs Quiz Maker

Proprofs Help Desk FAQ

A ProProfs Help Desk pricing starts from $30, available at Techjockey.com.
A No, ProProfs Help Desk is not accessible via mobile apps for on-the-go support.
A ProProfs Help Desk is compatible with Windows, MacOS and Linux.
A Yes, ProProfs Help Desk free trial is available for new users.
A ProProfs Help Desk centralizes customer queries from multiple channels and streamlines ticket management.
A Small to medium-sized businesses, startups, and growing teams use ProProfs Help Desk for customer support.
A Yes, the ProProfs Help Desk free demo can be requested on their website.
A Yes, ProProfs Help Desk offers a free plan for single-agent use.

Proprofs Help Desk Alternatives

See All
Why Choose Techjockey?

Software icon representing 20,000+ Software Listed 20,000+ Software Listed

Price tag icon for best price guarantee Best Price Guaranteed

Expert consultation icon Free Expert Consultation

Happy customer icon representing 2 million+ customers 2M+ Happy Customers