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best call centre software

February 16th, 2019

10 Free and Open Source Call Center Software for Small Business

By | 12 Min Read

Call center agents need to evolve and better address the needs of customers continually. There is a seemingly endless number of tools and applications they use on a day-to-day basis...

March 29th, 2018

How to Effectively Manage a Call Centre Customer Service Team

By | 5 Min Read

A call centre is a dynamic workplace, where every call brings in a new challenge. As with most customer service roles, a call centre professional has to be tenacious and...

November 27th, 2017

What is Call Centre Software and Why You Need It?

By | 3 Min Read

When you are running a call centre, there are certain things which are out of your control. For instance, as a dealer in electronic equipment, you may get a call...

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