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Features

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Your Call Features

Case Management

Incident/Case Tracking Monitor incidents and cases from reporting to resolution in a unified system.
Document Management Store, retrieve, and manage case-related documents securely.
Escalation Management Automatically escalate unresolved cases based on defined rules.
Customizable Workflows Tailor workflows to match your organizational processes.
Unique Case ID Generation Automatically assign a unique identifier to each case for easy tracking.
Automated Case Assignment Route cases to the right personnel based on predefined criteria.
Manual Case Reassignment Reassign cases to other team members or departments as needed.
Centralized Case Dashboard View and manage all cases in a single, intuitive interface.
Cross-Department Collaboration Facilitate seamless collaboration between teams on cases.
Data Integrity Checks Ensure data accuracy and prevent unauthorized modifications.
Evidence Management Handle evidence securely for thorough investigations.
Case Prioritization Rank cases by urgency and severity for efficient resolution.
Duplicate Report Detection Identify and merge duplicate reports to avoid redundancy.

Reporting Channels

Offline Reporting Support reporting even without an internet connection.
Multi-Channel Reporting Allow reporting via web, hotline, email, and more.
Anonymous Reporting Enable reporters to share concerns without revealing their identity.
Multilingual Reporting Provide reporting options in multiple languages for global reach.
Voice-to-Text Reporting Convert spoken reports into text for easier documentation.

Security and Data Protection

Secure File-Sharing Support Share files safely with end-to-end encryption.
Secure Messaging Channels Use encrypted communication for confidential discussions.
Two-Factor Authentication (2FA) Add an extra layer of security for user authentication.
Role-Based Access Control (RBAC) Assign access based on user roles to protect sensitive data.
End-to-End Data Encryption Encrypt data during transmission and storage for security.
GDPR-Compliant Data Storage Ensure compliance with GDPR regulations for data privacy.
ISO 27001-Certified Infrastructure Maintain robust security with ISO-certified systems.
IP Masking Hide IP addresses to ensure reporter anonymity.
Automated Data Backup Schedule regular backups to prevent data loss.
Metadata Removal Remove metadata from files to protect sensitive information.
Zero-Trust Security Architecture Adopt strict access control for enhanced security.

Compliance and Legal Standards

Policy Integration Framework Integrate organizational policies with reporting workflows.
Third-Party Audit Readiness Prepare systems for external compliance audits.
Compliance Management Manage and monitor adherence to legal and organizational policies.
GDPR and SOX Support Ensure compliance with global data and financial regulations.
EU Whistleblowing Directive Alignment Align with EU whistleblower protection standards.
WCAG-Compliant Accessibility Ensure platform usability for people with disabilities.
Global Compliance Updates Stay updated on evolving compliance requirements.
Audit Trail Track changes and updates within the system for enhanced security and transparency.

Reporting and Analytics

Predictive Analytics Forecast trends and outcomes based on historical data.
Root Cause Analysis Identify the underlying cause of reported incidents.
Sentiment Analysis Gauge emotional tone from reports to assess urgency.
Trend Analysis Identify patterns and trends from reported data.
Anomaly Detection Spot unusual patterns in reporting data.
Customizable Analytics Dashboard Visualize and track data with tailored dashboards.
Real-Time Analytics Access live data for immediate insights and decisions.
KPI Tracking and Monitoring Measure performance using key metrics.
Export Reports Generate and share reports in various formats.
Automated Report Scheduling Schedule recurring report generation automatically.

Integrations

Email and Hotline Integration Integrate email and hotline channels into the platform.
Workflow Automation Automate tasks for improved operational efficiency.
API Access Enable seamless integration with custom systems.
Third Party Integration Connect with external platforms like HR or compliance tools.
HR Platform Integration Sync whistleblowing data with HR platforms for better tracking.
Tor Network Integration Support anonymous reporting via the Tor network.
Feedback Survey Integration Gather feedback for continuous improvement.
Forensic Tool Integration Connect with forensic tools for advanced investigation.

Whistleblowing Program Tools

Alerts & Notifications

Real-Time Notifications Notify stakeholders instantly of new reports or updates.
SLA-Based Reminders Send reminders based on service level agreements.
Automated Follow-Up Reminders Ensure timely follow-ups with automated alerts.
High-Severity Case Alerts Prioritize alerts for critical cases requiring immediate attention.

Brand Name	Your Call
Information	Your Call is a modern external whistleblowing hotline and online service giving your stakeholders an opportunity to speak up about dishonesty, fraud, unsafe environments, unethical and other inappropriate behaviour or misconduct.
Founded Year	2004
Director/Founders	Nathan Luker
Company Size	1-100 Employees