Getswift Reviews & Ratings

4.5/5

“Good Fit for High-Volume Delivery Operations”

We use GetSwift to manage a large number of daily deliveries. It performs reliably during peak periods.

Pros : GetSwift handles high order volumes well and keeps drivers and dispatchers aligned.

Cons : Smaller teams may find the platform too complex.

Switched from : Tookan

Reason to switch : Tookan worked initially, but GetSwift was better suited for enterprise-scale delivery operations.

4.5/5

“Enterprise-Ready Delivery Management With a Learning Curve”

Overall, GetSwift became a key part of our delivery operations. It’s powerful and reliable once fully implemented.

Pros : GetSwift offers enterprise-level delivery control and visibility.

Cons : It may be too complex for very small delivery teams.

Switched from : Onfleet

Reason to switch : Onfleet was easier at first, but GetSwift provided deeper customization and enterprise features as we scaled.

4.5/5

“Stable Platform for Daily Delivery Operations”

GetSwift has been dependable for managing everyday deliveries without major downtime.

Pros : The system remains stable even during busy delivery windows.

Cons : Feature updates sometimes require retraining staff.

Switched from : Locus

Reason to switch : Locus focused heavily on optimization, while GetSwift was stronger for execution and tracking.

4.5/5

“Good Solution for Retail and Logistics Teams”

The platform adapted well to our retail delivery needs, especially for same-day fulfillment.

Pros : GetSwift works well for retail and logistics delivery workflows.

Cons : Custom workflows take time to configure.

Switched from : DispatchTrack

Reason to switch : DispatchTrack was useful, but GetSwift scaled better as delivery volume increased.

4.5/5

“Real-Time Customer Notifications Improved Satisfaction”

GetSwift significantly reduced “where is my order” inquiries by keeping customers updated throughout delivery.

Pros : Automated SMS and email notifications keep customers informed.

Cons : Notification customization is limited.

Switched from : Shipday

Reason to switch : Shipday was simpler, but GetSwift provided more robust tracking and enterprise controls.

4.3/5

“Strong Delivery Tracking but Initial Setup Took Time”

My company benefited from GetSwift by improving delivery visibility and reducing customer support calls. Once configured, the platform worked smoothly for day-to-day operations.

Pros : GetSwift provides reliable real-time delivery tracking and automated customer notifications.

Cons : The initial setup and configuration took longer than expected.

Switched from : Onfleet

Reason to switch : We switched from Onfleet because GetSwift offered stronger enterprise integrations and better scalability for our growing delivery volume.

4.3/5

“Improved Driver Communication and Coordination”

Communication between dispatchers and drivers improved significantly after adopting GetSwift.

Pros : The driver app keeps drivers updated with routes and delivery instructions.

Cons : Drivers need training to use all features effectively.

Switched from : Bringg

Reason to switch : Bringg was more complex and expensive, while GetSwift offered similar core features with simpler execution.

4.3/5

“Strong Analytics for Delivery Performance”

The reporting tools helped us identify bottlenecks and improve delivery performance over time.

Pros : GetSwift’s analytics help track on-time delivery rates and driver efficiency.

Cons : Advanced reports require manual configuration.

Switched from : Fareye

Reason to switch : FarEye had strong analytics, but GetSwift was easier to operationalize for daily delivery management.

4.3/5

“Flexible Platform With API Integrations”

The API flexibility allowed us to connect GetSwift to our internal systems without rebuilding workflows.

Pros : GetSwift integrates well with existing order management and ERP systems.

Cons : Some integrations require developer involvement.

Switched from : LogiNext

Reason to switch : LogiNext was powerful but complex, while GetSwift offered a better balance of flexibility and usability

4.3/5

“Reliable Dispatch and Driver Management”

GetSwift helped us centralize dispatching and reduce delivery delays.

Pros : Dispatching drivers and assigning tasks is straightforward once configured.

Cons : The interface can feel dense for new users.

Switched from : Routific

Reason to switch : Routific focused mainly on routing, while GetSwift covered the full delivery lifecycle.