OnTime 360 Reviews & Ratings

4.6/5

“Great for Courier Businesses Managing High Volume”

We process hundreds of deliveries daily, and OnTime 360 keeps everything structured, from job creation to driver payout.

Pros : OnTime 360 handles a large number of daily deliveries without performance issues.

Cons : The interface feels dated compared to newer platforms.

Switched from : Onfleet

Reason to switch : Onfleet was easier visually, but OnTime 360 offered stronger courier billing and back-office management tools.

4.5/5

“Powerful Dispatch Software but Takes Time to Learn”

Once fully set up, OnTime 360 helped streamline our entire courier operation. Dispatching, tracking, and invoicing became much more organized, but the learning curve was real.

Pros : OnTime 360 has very strong dispatch and courier management features. I can manage orders, drivers, customers, and billing all in one system.

Cons : When I first started using it, the system felt overwhelming due to the number of features and settings.

Switched from : Tookan

Reason to switch : Tookan was easier to start with, but OnTime 360 offered deeper courier-specific features needed for our growing business.

4.5/5

“Strong Driver App With Room for Improvement”

The driver app improved communication and reduced phone calls between dispatch and drivers.

Pros : Drivers can receive jobs, update statuses, and capture signatures using the mobile app.

Cons : The mobile app UI could be more modern.

Switched from : Getswift

Reason to switch : GetSwift was more modern visually, but OnTime 360 offered stronger courier operations management.

4.5/5

“Excellent Invoicing and Billing Capabilities”

OnTime 360 significantly improved our billing accuracy. Automated invoices reduced errors and saved accounting time.

Pros : Invoicing, rate sheets, and customer billing are very flexible and powerful.

Cons : Billing setup takes time to configure correctly.

Switched from : QuickBooks

Reason to switch : Using QuickBooks separately caused duplicate work, while OnTime 360 combined dispatch and billing in one system.

4.5/5

“Powerful Courier Software With a Steep Learning Curve”

OnTime 360 became the backbone of our courier business. It’s not simple, but it’s very powerful once mastered.

Pros : Extremely feature-rich and built specifically for courier operations.

Cons : Training is required for dispatchers and admins.

Switched from : Onfleet

Reason to switch : Onfleet was easier to use, but OnTime 360 offered deeper control over pricing, billing, and operations.

4.5/5

“Customizable But Not Beginner-Friendly”

We tailored OnTime 360 to match our pricing, zones, and services, but it took time to get right.

Pros : The system is highly customizable for different courier workflows.

Cons : Customization requires technical understanding.

Switched from : LogiNext

Reason to switch : LogiNext was more complex and enterprise-focused, while OnTime 360 was courier-specific.

4.5/5

“Customizable But Not Beginner-Friendly”

We tailored OnTime 360 to match our pricing, zones, and services, but it took time to get right.

Pros : The system is highly customizable for different courier workflows.

Cons : Customization requires technical understanding.

Switched from : LogiNext

Reason to switch : LogiNext was more complex and enterprise-focused, while OnTime 360 was courier-specific.

4.5/5

“Reliable Real-Time Tracking for Customers”

Providing customers with live tracking links improved transparency and trust.

Pros : Customers can track deliveries in real time, which reduced support calls.

Cons : Tracking page customization is limited.

Switched from : Bringg

Reason to switch : Bringg was powerful but expensive, while OnTime 360 offered strong tracking at a lower cost.

4.5/5

“Good Reporting for Operational Insights”

OnTime 360 reporting helped us understand delivery efficiency and identify bottlenecks.

Pros : Reports provide visibility into delivery performance, revenue, and driver activity.

Cons : Reports are not very visual.

Switched from : Locus

Reason to switch : Locus focused more on optimization, while OnTime 360 covered end-to-end courier operations.

4.5/5

“Best Suited for Established Courier Companies”

OnTime 360 works best if you already have volume and structured processes.

Pros : Designed specifically for courier and logistics businesses.

Cons : Overkill for very small teams.

Switched from : Tookan

Reason to switch : Tookan worked initially, but OnTime 360 scaled better as our business grew.