15+ Interesting CRM Techniques & Customer Retention Strategies
By Isha Lamba . October 7, 2026
Acquiring new customers is a way to grow your business, but retaining the existing ones is a way to sustain your business. In fact, the customer...
How SMBs in India Can Increase Their Bottom Line Through Technology
By Kalpana Arya . September 22, 2026
There isn’t any doubt that the small and medium business (SMB) sector in India contributes significantly to the country’s GDP. However, you will be surprised to...
D2C Vs B2C Business Model: What’s the Difference
By Rajan Rauniyar . January 5, 2026
The rise of eCommerce has brought a drastic change in consumers' buying habits and revenue models of businesses. Brands now prefer to sell directly to the...
Top 7 Customer Success Tools in 2026 Every Business Needs to Retain Clients
By Yashika Aneja . October 27, 2025
Even a small increase in churn rate can cause a large revenue loss, especially when high-value customers are the ones leaving. But the good news is...
7 Best Customer Journey Mapping Tools to Transform Your CX in 2026
By Yashika Aneja . September 4, 2025
There’s nothing denying the fact that brands with a strong grasp of their customer journey experience higher customer retention. The secret sauce? Understanding customers’ each and...
How Brands Use AI for Customer Engagement?
By Yashika Aneja . August 20, 2025
With attention spans getting shorter by the minute, brands and businesses are finding it increasingly hard to hold customer interest. But the rise of artificial intelligence...
What are the Benefits of Using Customer Engagement Software
By Techjockey Team . April 22, 2025
Customer engagement, which is vital for fostering brand loyalty, used to be a lot simpler in earlier times when most customers used to have limited options....
The Ultimate Checklist for Buying Customer Management Software
By Somya Gupta . April 10, 2025
You think before making business investments, right? Buying a customer management software for small business is like making an investment decision, which offers long term benefits...
How Much Should You Spend on Customer Management System: A Handy Checklist
By Mayank Dixit . April 7, 2025
Customer management system is a system that takes care of a company’s interactions with its customers: existing and potential future customers. With the help of customer...
Upselling and Cross Selling Strategies: Tips to Improve Your Revenue
By Ayushee Sharma . February 20, 2025
Do you remember a time when you went to a fast-food restaurant like Burger King or McDonald’s, and they asked you if you wanted a larger...