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  1. Business Software
  2. Customer Support Software
  3. Help Desk Software

  4. Spiceworks

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Spiceworks

Brand: Spiceworks

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Features

  • check_icon Help Desk Management
  • check_icon Inventory Management
  • check_icon Dashboards
  • check_icon IP Scanner
  • check_icon Network Monitor

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Spiceworks Software Pricing, Features & Reviews

Spiceworks helps you run a ship-shape help desk, at the office and on the road. It acts as a customer service software and helps you manage user tickets. It intends to make the flow of your organization as streamlined as possible following the customer support virtue. It ’s no easy task: Knowing exactly what’s on your network, monitoring critical devices, troubleshooting issues, and rescuing users.

Spiceworks Pricing & Plans

Premium
  • Unlimited Seats
  • Ticketing
  • Alerts
  • Create and Sort by Custom Attributes
  • Incident Tracking
    • Seat
    • Monthly
Starting at $ 6.00

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Spiceworks Gallery

play Spiceworks App Overview Demo
Spiceworks dashboard
Spiceworks tickets
Spiceworks device inventory

Spiceworks Features

  • icon_check Help Desk Management Stay on top of user tickets, helping you answer and resolve them quickly.
  • icon_check Inventory Management Manage your device details, get customized reporting, and track your software.
  • icon_check Dashboards Closed to new users at this time. View all users’ connectivity and speed to their applications in a single view.
  • icon_check IP Scanner Discover the devices and their details on your network by scanning IP ranges.
  • icon_check Network Monitor Catch problems before your users even notice. Simple and easy-to-use monitoring at your fingertips.
  • icon_check Ticket Management Create, assign, and track IT tickets efficiently to resolve issues and monitor support performance in real time.
  • icon_check Custom Reports Management Build tailored reports with filters and charts to analyze help desk performance, trends, and SLA compliance.
  • icon_check Organization Management Manage users, departments, and locations centrally to streamline ticket routing, visibility, and reporting.

Spiceworks Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • Videos
  • English

Spiceworks Reviews and Ratings

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Spiceworks Company Details

Brand Name Spiceworks
Information Spiceworks is the marketplace that connects the IT industry to help tech buyers and sellers get their jobs done, every day.
Founded Year 2006
Director/Founders Francis Sullivan, Greg Kattawar, Jay Hallberg, Scott Abel
Company Size 101-500 Employees

Spiceworks FAQ

A So, you selected a service, and chose to stop it. Then when the list refreshed, it’s still there. Well that’s just great. This is likely happening because Windows was unable to actually stop the service. There must be something keeping it from being able to be stopped; it looks like you’re going to have to walk over there. Sorry, dude.
A If you are having trouble getting an RDP session going (especially in Internet Explorer), check that the device you are trying to connect to does not require Network Level Authentication (NLA). Instead you want to check the option “Allow connections from computers running any version of Remote Desktop (less secure)”
A The quick answer is no. We like using the integrated SQLite database because a user can be up and running simply and quickly, which is one of our install goals. Plus, it's free, which is often the IT pro's goal. Making a change like this would also have a significant impact on Spiceworks Support, since an external database is subject to many different kinds of environmental factors and configuration options. It would be much more difficult for Support to help people as easily as they can now.
A Most IT pros currently have no MDM solution at all, so our initial focus with MDM has been to implement the key features needed to do that part of your job. We did that by partnering with MaaS360 to provide an integrated MDM solution. Unfortunately, we were unable to include an easy way to migrate existing MaaS360 accounts to Spiceworks MDM, as the MaaS360 APIs do not provide functionality that would allow us to port over existing customer data

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