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Pindrop

Brand: Pindrop Security

  • 4.2

  • 5 Ratings

Pindrop is a business software and cybersecurity platform that specializes in securing voice communications by detecting fraud, verifying identities, and identifying AI-generated deepfakes in real-time.

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Pindrop Software Overview

What is Pindrop?

Pindrop is a specialized cyber security software that protects businesses from fraud and scams that happen over the phone. It is a powerful business software used by banks, insurance companies, and large contact centers to analyze every phone call in real time. Instead of relying on customers to answer slow security questions, Pindrop's technology listens to the call itself. It creates a unique 'audio fingerprint' of the device making the call and can even match the caller's voice to a known customer's voiceprint. This creates a strong, invisible layer of security that stops fraudsters before they can cause harm.

The platform is also a cutting-edge digital forensics tools system for investigating voice-based attacks. It uses advanced AI to detect if a voice is real or a dangerous AI-generated deepfake, with over 99% accuracy. By analyzing the audio, network data, and calling patterns, it provides investigators with clear evidence and tracks fraudster networks.

Why Choose Pindrop?

  • Patented Phoneprint Technology: Analyzes over 1,300 audio features to create a unique digital fingerprint of the calling device and its location.
  • Advanced Voice Biometrics: Authenticates legitimate customers using their unique voiceprint in the background, speeding up service.
  • Industry-Leading Deepfake Detection: Identifies AI-generated synthetic voices in real-time with over 99% accuracy to prevent new types of scams.
  • Real-Time Fraud Risk Scoring: Instantly analyses each incoming call and assigns a risk score, alerting agents to potential fraud before they engage.
  • Comprehensive Behavioural Analytics:Detects suspicious calling patterns, like one number calling thousands of times, to identify fraud campaigns.

Benefits of Pindrop

  • Drastically Reduces Financial Fraud Losses: Can lower fraud losses in contact centers by up to 80% by stopping scams before money is stolen.
  • Significantly Improves Customer Experience: Cuts average call handle time by making customer authentication fast, seamless, and invisible.
  • Protects Against Evolving AI Threats: Future-proofs your business against the growing danger of voice deepfakes and AI-powered impersonation scams.
  • Enhances Security Team Efficiency: Provides forensic tools and clear risk scores that help investigators focus on real threats and resolve cases faster.
  • Strengthens Regulatory Compliance: Helps meet strict security and customer protection regulations in industries like finance and healthcare.

Pindrop Pricing

Pindrop pricing is available on request at Techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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Pindrop Security Company Details

Brand: Pindrop Security

Founded Year:  2011

Pindrop uses AI-based IVR authentication and anti-fraud solutions to increase efficiency in call centers and stop fraudulent transactions.

Director/Founders Dr. Mustaque Ahamad, Paul Judge, Vijay Balasubramaniyan
Company Size 101-500 Employees

Pindrop Pricing & Plans

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Pindrop Features

  • icon_check Phoneprint
    Analyzes 1,300+ audio features to uniquely identify devices and detect anomalies, enhancing fraud detection.
  • icon_check Spoof Proof
    Detects spoofed numbers and network inconsistencies to prevent fraudulent calls before they connect.
  • icon_check Liveness Detection
    Identifies whether a voice is from a real person or an AI deepfake, ensuring genuine interactions.
  • icon_check Behavioral Analytics
    Monitors call patterns and behaviors to detect anomalies indicative of fraudulent activity.
  • icon_check Device Fingerprinting
    Creates unique profiles for devices, linking them to specific users to prevent unauthorized access.
  • icon_check Multi-Factor Authentication (MFA)
    Combines voice, device, and behavioral signals to authenticate users securely.
  • icon_check IVR Fraud Detection
    Analyzes interactions within Interactive Voice Response systems to identify and mitigate fraud risks.
  • icon_check Synthetic Voice Detection
    Detects AI-generated voices early in calls to reduce the impact of deepfake attacks.
  • icon_check Call Risk Scoring
    Assigns a risk score to each call based on various factors, aiding in fraud prevention.
  • icon_check Fraud Detection
    Monitors calls in real-time to identify and respond to fraudulent activities promptly.
  • icon_check Geolocation
    Verifies the caller's location to ensure it matches expected patterns, adding an extra security layer.
  • icon_check Integration with Contact Centers
    Seamlessly integrates with existing contact center technologies to enhance security without disruption.

Pindrop Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English
Training Resources
Videos
AI Features
AI Integrated

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Pindrop Review

4.2

Out of 5

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Overall Rating

Based on
5 Verified Ratings

Rating Breakdown

  • Features 4.2
  • Value for Money 4
  • Ease of Use 4.3
  • Customer Support 4.4

80% Recommend this Product

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How much does Pindrop cost?

Pindrop pricing is available on request at Techjockey.com. You can contact their product team for a custom quote based on your call volume and security needs.

How does Pindrop work?

It works by integrating with your phone system. As calls come in, its AI analyzes the audio in real-time to verify the caller's identity, check for fraud signals, and provide a risk score to your agent or system.

Who uses Pindrop?

It is primarily used by large enterprises with major phone-based operations, such as banks, insurance companies, telecommunications providers, and their contact centers.

Can it detect AI-generated voice deepfakes?

Yes, a core capability of Pindrop is its deepfake detection, which can identify synthetic, AI-generated voices during live calls to prevent new forms of impersonation fraud.

What kind of fraud can it prevent?

It is highly effective at preventing account takeover (ATO) fraud, social engineering scams, phone number spoofing, and other voice-based (vishing) attacks.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.