ServiceNow Reviews & Ratings

5/5

“Impressive Automation Features, But High Maintenance Cost”

We switched to ServiceNow from a simpler IT service management tool, and the difference in automation is clear. ServiceNow helps us save time by automating workflows, but the costs associated with maintaining the platform are higher than I anticipated.

Pros : The automation capabilities of ServiceNow are impressive. The platform can automate repetitive tasks, reducing workload and improving efficiency.

Cons : One of the main downsides is the high ongoing maintenance cost, which can be a significant burden for smaller organizations or businesses with limited IT budgets.

Switched from : Jira Service Management

Reason to switch : We switched from Jira Service Management to ServiceNow because ServiceNow offered better automation and a more complete service management suite for handling enterprise-level IT needs.

5/5

“Helpful service.”

Pros : We haven't purchased our software yet but it will be one of their recommendations.

Cons : N/A

4.6/5

“Excellent for ITIL Compliance, But Overkill for Small Teams”

I moved from a much simpler platform to ServiceNow, hoping it would streamline our IT service management. While it definitely improved our operations, the complexity and sheer volume of features were more than what our small team really needed.

Pros : ServiceNow is great for ensuring ITIL compliance and managing IT services in large, complex organizations. The platform is incredibly powerful for workflow automation and reporting.

Cons : For small teams, ServiceNow can feel like overkill. It's designed for large enterprises and may not be the best fit for smaller businesses with fewer resources.

Switched from : Spiceworks

Reason to switch : We switched from Spiceworks to ServiceNow because we needed a more robust solution to scale our operations as our IT services grew. ServiceNow’s ITIL alignment and extensive features made it a much better choice.

4.6/5

“Easy to understand”

Pros : Simplicity of usage and use. Easy to understand UI. Simple to make dashboards for the executives. Fantastically simple to oversee. Comes up short on some further developed highlights that bigger arrangements have however nothing I discover I miss; it absolutely compensates for this in straightforwardness and cost.

Cons : NO CONS

4.5/5

“The Right Tool for Complex IT Environments”

I came from using a much simpler tool, and moving to ServiceNow has been a game-changer. The ability to manage complex workflows and integrate seamlessly with other systems has made our operations far more efficient.

Pros : ServiceNow shines when it comes to managing complex IT environments. Its integrations with other enterprise systems and workflow automation are top-notch.

Cons : The learning curve is steep, and the platform is tailored more for larger organizations, so smaller teams might struggle with it.

Switched from : Zendesk

Reason to switch : I switched from Zendesk to ServiceNow because I needed a more customizable and integrated IT service management solution that could handle a more complex set of processes.

4.5/5

“Best IT Service manangement tool”

Pros : Easy to use and deploy, we are managing our service and changes using ServiceNow. It has excellent features which work on ITIL completely.

Cons : Nothing more to complaint about ServiceNow, everything going well for me for incident management and inventory management.

Reason to switch : It's making the process easy using this software we can manage incident and inventory as well as IT helpdesk

4.3/5

“Powerful, Scalable Solution for Large Teams”

I switched to ServiceNow after facing issues with a simpler platform that didn't offer enough features or scalability. With ServiceNow, I can manage all our IT service needs under one roof, which has made my job much easier. However, I found that its complexity was a bit too much for my team to handle at first.

Pros : ServiceNow offers a highly scalable platform that supports a wide range of IT service management needs. Its comprehensive features, like incident management, change management, and automation, are incredibly useful for large teams.

Cons : The platform can feel overwhelming for smaller businesses due to its wide array of features and complexity. It requires a solid learning curve to take full advantage of its capabilities.

Switched from : Jira Service Management

Reason to switch : I switched from Jira Service Management to ServiceNow because ServiceNow offered more robust automation features and a more integrated solution for managing large-scale IT workflows, which Jira couldn't fully accommodate.

4.3/5

“A Comprehensive, Yet Challenging Platform”

We switched to ServiceNow from a smaller IT service platform because we needed more robust features for our growing team. While the platform is powerful, the learning curve was steep, and it took us a while to fully adapt.

Pros : ServiceNow is highly comprehensive and includes nearly everything you need to manage IT services at scale. It excels in incident management, change management, and asset management.

Cons : Its implementation can be complicated and time-consuming, which makes it a challenging choice for teams without dedicated resources to get it up and running.

Switched from : Freshservice

Reason to switch : I switched from Freshservice to ServiceNow because it offered a more comprehensive set of tools and automation features that were necessary to handle our growing IT infrastructure.

4.3/5

“Excellent for Enterprise Use, But Requires Expertise”

I switched to ServiceNow from a more straightforward platform, and while the new system is much more powerful, the amount of expertise required to manage it has been a challenge.

Pros : ServiceNow is perfect for enterprises with complex IT systems, offering customizable workflows, extensive reporting tools, and integrations with other enterprise systems.

Cons : It requires specialized knowledge to implement and use effectively, making it less suitable for smaller teams or those without dedicated IT staff.

Switched from : Ivanti Service Manager

Reason to switch : We switched from Ivanti to ServiceNow because ServiceNow provided deeper integration options and more advanced reporting capabilities, which were critical as our IT infrastructure grew.

4.2/5

“Great Functionality, But Expensive for Small Teams”

After switching to ServiceNow from a smaller, more budget-friendly tool, I saw a noticeable improvement in automation and overall IT process management. But the price tag is hard to ignore, especially for a small company like mine.

Pros : ServiceNow is a powerful platform that streamlines operations with its extensive toolset. It’s particularly strong in automating tasks and simplifying workflows.

Cons : The biggest downside is its cost. For small teams or startups, the pricing can be prohibitive, especially when you’re only using a fraction of what the platform offers.

Switched from : Freshservice

Reason to switch : I switched from Freshservice to ServiceNow because it offered far more advanced features for large-scale enterprise IT management. While Freshservice was good for small teams, ServiceNow provided the scalability we needed as our team grew.