Even a small increase in churn rate can cause a large revenue loss, especially when high-value customers are the ones leaving. But the good news is that the era of spreadsheets and panic emails is long gone. For businesses now have a variety of customer success tools at their disposal to turn chaos into clarity and clients into long-term fans.
And with competition getting fiercer and switching costs at an all-time low, customers have more freedom than ever to explore alternatives. This makes client success automation essential. Let’s thus take a look at the 7 best customer success software that every modern business needs to build lasting relationships and a booming bottom line.
Customer success tools, also known as customer success management software or customer experience management software, are platforms that help companies manage and enhance client relationships.
To attain the same, they unify customer data, track engagement, automate follow-ups, and predict risks before they become churn threats. In simple terms, they give you eyes on every customer interaction and hands that act fast.
These tools combine the power of analytics, AI, and automation to…
Some of the leading customer success management tools are listed below to make the choice easier for you…
| Client Success Automation Tool | Best For | Key Features |
|---|---|---|
| Gainsight | Enterprises | Health scores, automation, analytics |
| ChurnZero | SaaS Companies | Real-time tracking, automation |
| Planhat | Data-driven teams | Centralized data, churn prediction |
| Totango | Large teams | SuccessBLOCs, templates |
| Zendesk | Support-focused orgs | Omnichannel AI, automation |
| HubSpot Service Hub | Growing SMBs | CRM+Service integration |
| ClientSuccess | B2B SaaS | Relationship tracking |
Gainsight is the pioneer of the customer success software revolution. From churn analytics to lifecycle management, it delivers every feature a modern CS team could dream of. Widely used by enterprises, Gainsight helps convert customer data into actionable insights, so you can anticipate needs and drive satisfaction before it gets too late.
Gainsight PX
Starting Price
Price on Request
Key Features of Gainsight:
Pros
Cons
Gainsight Pricing & Plans:
| Plan | Price |
|---|---|
| Essentials | Price on request |
| Professional | Price on request |
| Enterprise | Price on request |
ChurnZero is tailor-made for SaaS businesses that are obsessed with retention. It connects directly to your product to analyze real-time usage and customer health, helping you act before a user leaves. From automation to in-app communication, it empowers CS teams to be proactive rather than reactive.
ChurnZero
Starting Price
Price on Request
Key Features of ChurnZero:
Pros
Cons
ChurnZero Pricing & Plans: Price on request
As a customer success tool, Planhat centralizes all customer data under one roof, turning fragmented insights into usable intelligence. Built for modern, remote-first teams, it delivers clarity through unified dashboards that merge product analytics, engagement, and financial data.
Key Features of Planhat:
Pros
Cons
Planhat Pricing & Plans: Price on request
Totango is a flexible client success tool built for big businesses. Its standout feature, SuccessBLOCs, is like plug-and-play strategies for every stage of the customer journey, onboarding to renewal. The tool, as such, is designed for teams that want instant action with measurable outcomes.
Totango
Starting Price
Price on Request
Key Features of Totango:
Pros
Cons
Totango Pricing & Plans:
| Plan | Price |
|---|---|
| Enterprise | Price on request |
| Premier | Price on request |
Zendesk is a hybrid of customer support and success, making it ideal for companies looking to unify support and success under one roof. It delivers multi-channel experiences through chat, email, voice, and automation, making it easier to delight customers and manage relationships at scale.
Zendesk
Starting Price
$ 25.00
Key Features of Zendesk:
Pros
Cons
Zendesk Pricing & Plans:
| Plan | Price |
|---|---|
| Support Team | 19 USD/agent/month |
| Suite Team | 55 USD/agent/month |
| Suite Professional | 115 USD/agent/month |
| Suite Enterprise | 169 USD/agent/month |
HubSpot Service Hub combines customer service, CRM, and automation into one cohesive platform. With shared inboxes, customer feedback tools, and AI-powered reports, it empowers teams to provide elite service while scaling effortlessly.
Key Features of HubSpot Service Hub:
Pros
Cons
HubSpot Service Hub Pricing & Plans:
| Plan | Price |
|---|---|
| Professional | INR 7,497/month/seat |
| Enterprise | INR 10,900/month/seat |
ClientSuccess, as the name suggests, is one of the leading customer success tools that helps businesses build lasting relationships. Perfect for mid-sized B2B teams, it provides a clean, collaborative view of customers, key health indicators, and proactive task management in one dashboard.
Clientsuccess
Starting Price
Price on Request
Key Features of ClientSuccess:
Pros
Cons
ClientSuccess Pricing & Plans:
| Plan | Price |
|---|---|
| Startup Package | Price on request |
| Growth Package | Price on request |
| Enterprise Package | Price on request |
Conclusion
If customer loyalty is a growth engine, these customer success management software are the fuel. For these tools know how to convert reactive fire-fighting into predictive success management, something no spreadsheet could ever achieve.
So, choose one for your business today itself and get ready to make your customers not just stay but succeed with you. Confused still? Techjockey is just a call away!
Because in today’s world, success isn’t a team, it’s a movement. And it starts with the right tool.
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