Base

What is Base?

Base is a sophisticated AI Engagement Operating System (OS) engineered to foster customer-led growth. It is designed to orchestrate and automate the entire post-sale customer lifecycle, from initial onboarding and engagement to retention, expansion, and advocacy. The platform's core function is to transform your existing customer base into a primary engine for revenue growth, enabling your business to scale efficiently without a proportional increase in headcount.

At its heart, Base utilizes 100+ specialized, built-in AI Agents that operate 24/7 to automate customer engagement, surface insights, and drive actions across the post-sale lifecycle. These agents work tirelessly in the background to manage customer relationships, identify growth opportunities, and automate previously manual tasks. By providing a unified platform to manage all post-sale motions, Base ensures that every customer interaction is meaningful, data-driven, and aligned with strategic business outcomes, ultimately turning customer success into a compounding revenue stream.

Why Choose Base?

• Comprehensive Automation: Base automates critical but time-consuming tasks across the customer journey. This frees up customer success, marketing, and community teams from manual work, allowing them to focus on high-impact, strategic initiatives.
• AI-Powered Efficiency: With a vast library of AI Agents, the platform proactively manages references, identifies top advocates, surfaces expansion signals, and suggests the next best action for every account, ensuring no opportunity is missed.
• Unified Control Center: It eliminates tool fragmentation by providing a single, centralized hub to design, manage, and monitor all customer programs. This bird's-eye view ensures consistency and provides clear visibility into performance and ROI.
• Scalable Customer-Led Growth: Base is built to scale. It empowers organizations to deliver personalized, high-touch experiences to a larger segment of their customer base, effectively turning satisfied customers into a powerful, scalable force for advocacy and referrals.
• Actionable Data & Insights: The platform excels at converting raw customer engagement data into clear, actionable insights and reports. This helps teams understand customer behavior, prove the impact of their programs, and make informed decisions to drive revenue.

Advanced Features of Base

• Advocacy Agent: Automatically identifies your most passionate customers and potential advocates. It manages advocacy campaigns, tracks rewards, and measures the overall impact of your programs.
• Reference Agent: Streamlines the entire reference management process by automatically identifying, matching, and managing customer references for active sales deals, significantly reducing sales cycle friction.
• Next Best Action Agent: Analyzes account data and engagement signals to proactively push the single most valuable next step to your team, ensuring consistent momentum across every customer account.
• Onboarding Agent: Guides new accounts through pre-kickoff, implementation, and adoption automatically.
• Campaign Agent: Transforms a simple strategic goal into a complete, execution-ready customer marketing campaign brief, including concepts, messaging, and channel suggestions.
• Social Proof Agent: Actively finds advocates across communities, NPS surveys, and other signals, surfacing powerful quotes and references the moment they become available for use.
• Adoption Nudges Agent: Monitors product usage to spot under-utilized features and automatically sends personalized, helpful tips to users via email or in-app messages to drive deeper adoption.
• CustomerBot: Provides instant, contextual answers by finding relevant customer stories, case studies, references, and other customer intelligence.

Key Capabilities of Base

• Revenue Growth and Expansion
  1. Upsell & Expansion: Proactively identifies and flags expansion opportunities within your existing customer base based on usage data and engagement signals.
  2. Automated Referrals: Enables the creation and management of automated referral programs that incentivize customers to become a source of new business.
  3. Customer Stories: Leverages AI to capture compelling proof points and narratives from customer conversations, making it easy to build a library of impactful case studies.
• Customer Journey and Advocacy
  1. AI-Native Onboarding: Delivers personalized, automated onboarding experiences that reduce dependency on CSMs and accelerate customer proficiency.
  2. Retention & QBRs: Automates the creation of data-driven Quarterly Business Reviews (QBRs) and builds dynamic, collaborative success plans that keep teams and customers aligned.
  3. Advocacy & Community: Provides the tools to build and scale vibrant customer communities, turning your most loyal users into active brand champions.
• Reviews, Referrals & Reputation
  1. Customer Reviews: Activate satisfied customers to generate reviews, testimonials, and social proof.
  2. Reputation: Turn customer feedback, reviews, and advocacy signals into reusable social proof for marketing and sales.
• Platform and Operations
  1. Control Center: A centralized command hub for managing all customer marketing and advocacy programs from a single interface.
  2. Integrations: Offers seamless connectivity with your existing technology stack, including CRMs and other essential business tools, to ensure data consistency.
  3. Enterprise-Grade Security: Built with robust security and compliance protocols to protect sensitive customer data and meet enterprise requirements.

How to Use Base?

1. Connect Your Data: The first step is to integrate Base with your core systems, such as your CRM. This allows the platform to sync customer data and create a comprehensive view of each account.
2. Define Your Programs: Using the Control Center, configure your key post-sale initiatives. This could include setting up an advocacy program, designing an automated onboarding journey, or establishing a referral campaign.
3. Activate AI Agents: Select and deploy the specific AI Agents that align with your goals. For instance, activate the Reference Agent to begin identifying potential references or the Onboarding Agent to automate new customer welcome sequences.
4. Orchestrate Engagement: Allow the platform to begin its work. The AI Agents will run autonomously, engaging customers, surfacing critical insights, and pushing recommended "next best actions" to your team members.
5. Monitor and Optimize: Use Base's analytics and reporting tools to measure engagement, expansion, retention, revenue influence, and program ROI.

Base Pricing

Base pricing details are available on request on techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.