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CrossCX quality
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Listener QM

Brand: CrossCX

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Listener QM Software Overview

CrossCX Company Details

Founded Year:  2009

Cross-CX est un logiciel d'analyse des conversations et de Quality Monitoring développé par Customer-Square. Nous utilisons l'ensemble des ressources disponibles pour améliorer la Relation, et comprendre le Client.

Director/Founders Scott Seamans
Company Size 1-100 Employees

Listener QM Pricing & Plans

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Listener QM Features

  • icon_check Omnichannel Interaction Monitoring
    Capture and centralise customer interactions across voice, email, chat, messaging and social media.
  • icon_check Interaction Recording & Archiving
    Store customer conversations and maintain interaction histories for quality evaluation.
  • icon_check Quota Management
    Set evaluation targets for individual agents, evaluators and contact types.
  • icon_check Customisable Quality Scorecards
    Create evaluation forms with customised sections, criteria, weightings and scoring rules.
  • icon_check CRM Integration
    Connect with existing contact centre, CRM and telephony platforms through 25+ connectors.
  • icon_check Alerts & Notifications
    Provide agents and supervisors with evaluation results, improvement plans and push notifications.
  • icon_check Corrective Action Management
    Assign improvement actions following quality evaluations and track them until completion.
  • icon_check Coaching & Debrief Management
    Schedule coaching sessions and review evaluation results with customer service agents.
  • icon_check Performance Tracking
    Monitor individual agent performance and evaluation history over time.
  • icon_check Quality Performance Reporting
    Analyse quality scores, evaluation results and improvement trends across teams and channels.
  • icon_check Sentiment Analysis
    Use customer sentiment signals to prioritise interactions requiring quality review.
  • icon_check Compliance Detection
    Identify non-compliant interactions and deviations from predefined quality standards.
  • icon_check Agent Self-Assessment
    Enable agents to evaluate their own interactions using the organisation's quality scorecards.
  • icon_check Quality Monitoring
    Automatically analyse conversations using AI to identify quality issues and compliance deviations.

Listener QM Specifications

Supported Platforms
Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Medium Business Enterprises
Customer Support
Email
Language
English
Training Resources
Documentation

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.