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About SUMMIT Service Management

SUMMIT Service Management with its multi-tenant architecture and high configurability, can be used across multiple functions such as HR, Finance, Facilities, Marketing, and Procurement etc., each with their own SLAs and Service Catalogues, thereby truly making it an Enterprise Service Management Solution. SUMMIT Service Management.

Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About SUMMIT IT

Symphony SUMMIT is the leading provider of private and public cloud based IT Operations Management Solution to enterprises and service providers. It is one of the 20+ global companies backed by the Symphony Technology Group (STG). STG is a strategic private equity firm focused on transforming high-potential companies into definitive market leaders. 
view more products by SUMMIT IT

Client References

Max Life

Max Life

Kotak

Kotak

Royal Enfield

Royal Enfield

Marico

Marico

Deloitte

Deloitte

Features

  • Auto-population of Requestor’s Details
  • Templates for Problem Records
  • Categorization and Classification
  • Problem Investigation and Diagnosis
  • Root Cause Analysis (RCA)
  • Logs
  • Problem Correlation
  • Problem History
  • End users can create Incidents for multiple instances/ departments.
  • Users can view all the incidents logged by them with the status details.
  • They can view all the important updates about their department under Bulletin Board.
  • They can search and view Knowledge Records for self-help.
  • They can view the Response and Resolution SLA details for their respective incidents.
  • They can provide feedback for resolved and closed incidents
  • Configurable Workflows
  • Release Management Lifecycle
  • Requirement Management
  • Build Management
  • CMDB Integration
  • Report Management
  • Release Scheduling
  • Audit Log
  • Easy Service Creation and Publishing
  • Catalog Grouping
  • Consistency in Workflow
  • Self-service
  • Service Entitlement
  • Reporting
  • Different Services
  • Management Reports
  • SPM Lifecycle Stages
  • Process Lifecycle Activities
  • Define Users
  • Vendor Information
  • Flexible Designing
  • Integrated Knowledge Management
  • Incident tracking
  • Easy Content Creation
  • Seamless Self-service
  • Search Engine
  • Simple Approval Process

Plans and Pricing

Web-based

SUMMIT Service Management

PRICE ON REQUEST

  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Release Management
  • Request Fulfillment Management
  • Service Catalog Management
  • Service Portfolio Management
  • Service Level Management
  • Knowledge Management

Videos

Symphony SUMMIT provides a comprehensive cross-module solution that helps reduce the cost and complexity in managing your IT environment and delivers greater ROI for your investment. Get the SUMMIT Edge.

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