SUMMIT Service Management-Discounts, Pricing, Ratings and Reviews|2019

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SUMMIT Service Management
- (4.70) 1 Ratings
Starting Price : PRICE ON REQUEST See full Pricing
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About SUMMIT Service Management

SUMMIT Service Management with its multi-tenant architecture and high configurability, can be used across multiple functions such as HR, Finance, Facilities, Marketing, and Procurement etc., each with their own SLAs and Service Catalogues, thereby truly making it an Enterprise Service Management Solution. SUMMIT Service Management.

SUMMIT Service Management Specification

Deployment

web-based

Operating system

Windows

SUMMIT Service Management is best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

All Industries

About SUMMIT IT

Symphony SUMMIT is the leading provider of private and public cloud based IT Operations Management Solution to enterprises and service providers. It is one of the 20+ global companies backed by the Symphony Technology Group (STG). STG is a strategic private equity firm focused on transforming high-potential companies into definitive market leaders.

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Client References

Max Life

Kotak

Royal Enfield

Marico

Deloitte

Features of SUMMIT Service Management

AMC Management

Service History Tracking

Complaint Management

Auto-population of Requestor’s Details
Templates for Problem Records
Categorization and Classification
Problem Investigation and Diagnosis
Root Cause Analysis (RCA)
Logs
Problem Correlation
Problem History

Incident Management

End users can create Incidents for multiple instances/ departments.
Users can view all the incidents logged by them with the status details.
They can view all the important updates about their department under Bulletin Board.
They can search and view Knowledge Records for self-help.
They can view the Response and Resolution SLA details for their respective incidents.
They can provide feedback for resolved and closed incidents

Release Management

Configurable Workflows
Release Management Lifecycle
Requirement Management
Build Management
CMDB Integration
Report Management
Release Scheduling
Audit Log

Catalogue Management

Easy Service Creation and Publishing
Catalog Grouping
Consistency in Workflow
Self-service
Service Entitlement
Reporting

Portfolio Management

Different Services
Management Reports
SPM Lifecycle Stages
Process Lifecycle Activities
Define Users
Vendor Information
Flexible Designing

Knowledge Management

Integrated Knowledge Management
Incident tracking
Easy Content Creation
Seamless Self-service
Search Engine
Simple Approval Process

SUMMIT Service Management plans and pricing

Web-based

SUMMIT Service Management

PRICE ON REQUEST

Incident Management
Problem Management
Change Management
Configuration Management
Release Management
Request Fulfillment Management
Service Catalog Management
Service Portfolio Management
Service Level Management
Knowledge Management

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SUMMIT Service Management Demo Video

Symphony SUMMIT provides a comprehensive cross-module solution that helps reduce the cost and complexity in managing your IT environment and delivers greater ROI for your investment. Get the SUMMIT Edge.