SUMMIT Service Management Software Overview

SUMMIT Service Management with its multi-tenant architecture and high configurability, can be used across multiple functions such as HR, Finance, Facilities, Marketing and Procurement etc., each with their own SLAs and Service Catalogues, thereby truly making it an Enterprise Service Management Solution. SUMMIT Service Management Solution is available in three variants that include:

Service Management Enterprise
Service Management Professional
Service Management Basic

Product Features

Enterprise class, Cloud based Operations and Enterprise Services Management suite
Operational Intelligence, Runbook Automation, Gamification, Service Assist, Checklist, Skill Pack, Service Catalogs, SLA management
Full featured native apps on iOS & android, profile based dashboards, unique SMS based flexibility for feature phones
Tight integration across key ITOM solutions

Advantage

Ensures higher service availability, customer satisfaction and lower TCO
High configurability, improves service availability, analyses productivity, simple to configure and use
Mobility enabled and complete IT Ops management capability
Delivers higher efficiency in the form of increased productivity, reduced downtime and optimum asset utilization

About The Company
Symphony SUMMIT is the leading provider of private and public cloud based IT Operations Management Solution to enterprises and service providers. It is one of the 20+ global companies backed by the Symphony Technology Group (STG).
STG is a strategic private equity firm focused on transforming high-potential companies into definitive market leaders. Through a combination of capital and hands-on operational expertise, STG helps data analytics focused and SaaS companies develop innovative product offerings that appeal to high-growth markets.

SUMMIT Service Management Features

Complaint Management

Auto-population of Requestor’s Details Templates for Problem Records Categorization and Classification Problem

Incident Management

End users can create Incidents for multiple instances/ departments. Users can view all the incidents logged by them with the

Release Management

Configurable Workflows Release Management Lifecycle Requirement Management Build Management CMDB Integration Report

Catalogue Management

Easy Service Creation and Publishing Catalog Grouping Consistency in Workflow Self-service Service

Portfolio Management

Different Services Management Reports SPM Lifecycle Stages Process Lifecycle Activities Define Users Vendor

Knowledge Management

Integrated Knowledge Management Incident tracking Easy Content Creation Seamless Self-service Search Engine Simple

AMC Management

Service History Tracking

SUMMIT Service Management Plans & Pricing

SUMMIT Service Management price is available on request

Looking for pricing details, customization requirements or have other queries? We are just a click away.

Why Choose Us

Unlimited Software Choices

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Filter the software features basis your business requirement, select the software in your budget, Add to Cart and buy!

It's as simple as that. Compare unlimited software options and make the right choice for your business

Expert Advice
Any Day, Any Time

India's best software experts are at your disposal to guide you for all your software needs

Get the support with comparing different product features, pricing and more to grow your business many fold

Their expertise can help you save time and money

Try Before You Buy

Our software partners are fully equipped to provide a FREE demo for Techjockey customers

Explain their software features better so that you make the right choice for your business

They can guide you with different use cases and make sure you own the best suited software and make a positive change in your business growth

Fits Right Into Your Budget

At Techjockey, you can get personalised plan and pricing basis your business needs

With so many options, our tech-experts help you select the right match for your business in terms of features and budget

Trusted by many happy and satisfied businesses

One software can change your life

We make it happen! Get your hands on the best solution based on your needs.

SUMMIT Service Management Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Language:

Windows
Desktop
Web-Based
All Industries
All Businesses
English

SUMMIT Service Management Reviews

Have recommended this product

Overall Score

4.6/5

Based on 1 Reviews

Features 4.3/5

Value for Money 4.4/5

Ease of Use 4.5/5

Customer Support 4.6/5

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

DD

Dipika Darbari

User

Overall

4.7/5

Features

4.3/5

Value for Money

4.4/5

Ease of use

4.5/5

Customer Support

4.7/5

“recommend to eveyone having software need”

Pros : Excellent service and aftercare with helping with questions relating to installation. Also a price that is amazing.?

Cons : N/A

Posted - Feb 21, 2017

See all SUMMIT Service reviews

Compare SUMMIT Service Management With other Field Service Management Software

Field Service Management Software

SUMMIT Service Management

PRICE ON REQUEST

Reviews (1 reviews)

Ease of Use 4.5

Value for Money 4.4

Features 4.3

Customer Support 4.6

VS

(1) Product Selected

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SUMMIT Service Management FAQ

Q. Which operating system does SUMMIT Service Management support?

A. SUMMIT Service Management Field Service Management Software is compatible with Windows operating systems.

Q. Is there any SUMMIT Service Management app?

A. SUMMIT Service Management Field Service Management Software app is not available.

Q. What is deployment type of SUMMIT Service Management?

A. SUMMIT Service Management Field Service Management Software supports Web-Based.

Q. Who are the potential users of SUMMIT Service Management?

A. SUMMIT Service Management Field Service Management Software is typically used in All Industries.

Q. Is there any free trial or demo for SUMMIT Service Management?

A. SUMMIT Service Management Field Service Management Software demo is available for free with Techjockey.com

Q. Is SUMMIT Service Management free?

A. SUMMIT Service Management Field Service Management Software offers a free trial. However, the premium plan with advanced features available at Techjockey .

Q. How can you download SUMMIT Service Management?

A. For SUMMIT Service Management Field Service Management Software installation, insert the given CD/USB flash storage in your system and open the Setup Wizard to get started.

Q. How does SUMMIT Service Management work?

A. SUMMIT Service Management Field Service Management Software helps with AMC Management,Service History Tracking,Complaint Management and Incident Management. It's a complete solution for Release Management,Catalogue Management,Portfolio Management and Knowledge Management.