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SUMMIT Service Management

Sold by : SUMMIT IT

68%

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About SUMMIT Service Management

SUMMIT Service Management with its multi-tenant architecture and high configurability, can be used across multiple functions such as HR, Finance, Facilities, Marketing and Procurement etc., each with their own SLAs and Service Catalogues, thereby truly making it an Enterprise Service Management Solution. SUMMIT Service Management Solution is available in three variants that include:

  • Service Management Enterprise
  • Service Management Professional
  • Service Management Basic

Product Features

  • Enterprise class, Cloud based Operations and Enterprise Services Management suite
  • Operational Intelligence, Runbook Automation, Gamification, Service Assist, Checklist, Skill Pack, Service Catalogs, SLA management
  • Full featured native apps on iOS & android, profile based dashboards, unique SMS based flexibility for feature phones
  • Tight integration across key ITOM solutions

Advantage

  • Ensures higher service availability, customer satisfaction and lower TCO
  • High configurability, improves service availability, analyses productivity, simple to configure and use
  • Mobility enabled and complete IT Ops management capability
  • Delivers higher efficiency in the form of increased productivity, reduced downtime and optimum asset utilization

About The Company
Symphony SUMMIT is the leading provider of private and public cloud based IT Operations Management Solution to enterprises and service providers. It is one of the 20+ global companies backed by the Symphony Technology Group (STG).
STG is a strategic private equity firm focused on transforming high-potential companies into definitive market leaders. Through a combination of capital and hands-on operational expertise, STG helps data analytics focused and SaaS companies develop innovative product offerings that appeal to high-growth markets.

Sold By : SUMMIT IT

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SUMMIT Service Management Features

Auto-population of Requestor’s Details Templates for Problem Records Categorization and Classification Problem Investigation and Diagnosis Root Cause Analysis (RCA) Logs Problem Correlation Problem History
End users can create Incidents for multiple instances/ departments. Users can view all the incidents logged by them with the status details. They can view all the important updates about their department under Bulletin Board. They can search and view Knowledge Records for self-help. They can view the Response and Resolution SLA details for their respective incidents. They can provide feedback for resolved and closed incidents
Configurable Workflows Release Management Lifecycle Requirement Management Build Management CMDB Integration Report Management Release Scheduling Audit Log
Easy Service Creation and Publishing Catalog Grouping Consistency in Workflow Self-service Service Entitlement Reporting
Different Services Management Reports SPM Lifecycle Stages Process Lifecycle Activities Define Users Vendor Information Flexible Designing
Integrated Knowledge Management Incident tracking Easy Content Creation Seamless Self-service Search Engine Simple Approval Process

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SUMMIT Service Management Specifications

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SUMMIT Service Management Reviews

68% Highly Recommended

OVERALL 4.7 star-icon

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Customer Feedback

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We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

Dipika Darbari

Position: User

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recommend to eveyone having software need

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Feb 21 2017

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