SUMMIT Service Management

Sold by : SUMMIT IT

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(4.6) (1 SUMMIT Service Management Reviews)

Ease of Use 4.5

Value for Money 4.4

Features 4.3

Support 4.7

68%

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About SUMMIT Service Management

SUMMIT Service Management with its multi-tenant architecture and high configurability, can be used across multiple functions such as HR, Finance, Facilities, Marketing and Procurement etc., each with their own SLAs and Service Catalogues, thereby truly making it an Enterprise Service Management Solution. SUMMIT Service Management Solution is available in three variants that include:

Service Management Enterprise
Service Management Professional
Service Management Basic

Product Features

Enterprise class, Cloud based Operations and Enterprise Services Management suite
Operational Intelligence, Runbook Automation, Gamification, Service Assist, Checklist, Skill Pack, Service Catalogs, SLA management
Full featured native apps on iOS & android, profile based dashboards, unique SMS based flexibility for feature phones
Tight integration across key ITOM solutions

Advantage

Ensures higher service availability, customer satisfaction and lower TCO
High configurability, improves service availability, analyses productivity, simple to configure and use
Mobility enabled and complete IT Ops management capability
Delivers higher efficiency in the form of increased productivity, reduced downtime and optimum asset utilization

About The Company
Symphony SUMMIT is the leading provider of private and public cloud based IT Operations Management Solution to enterprises and service providers. It is one of the 20+ global companies backed by the Symphony Technology Group (STG).
STG is a strategic private equity firm focused on transforming high-potential companies into definitive market leaders. Through a combination of capital and hands-on operational expertise, STG helps data analytics focused and SaaS companies develop innovative product offerings that appeal to high-growth markets.

Sold By : SUMMIT IT

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SUMMIT Service Management Price

SUMMIT Service Management Features

AMC Management

detail_faq_tick Service History Tracking

detail_faq_tick Complaint Management

Auto-population of Requestor’s Details Templates for Problem Records Categorization and Classification Problem Investigation and Diagnosis Root Cause Analysis (RCA) Logs Problem Correlation Problem History

detail_faq_tick Incident Management

End users can create Incidents for multiple instances/ departments. Users can view all the incidents logged by them with the status details. They can view all the important updates about their department under Bulletin Board. They can search and view Knowledge Records for self-help. They can view the Response and Resolution SLA details for their respective incidents. They can provide feedback for resolved and closed incidents

detail_faq_tick Release Management

Configurable Workflows Release Management Lifecycle Requirement Management Build Management CMDB Integration Report Management Release Scheduling Audit Log

detail_faq_tick Catalogue Management

Easy Service Creation and Publishing Catalog Grouping Consistency in Workflow Self-service Service Entitlement Reporting

detail_faq_tick Portfolio Management

Different Services Management Reports SPM Lifecycle Stages Process Lifecycle Activities Define Users Vendor Information Flexible Designing

detail_faq_tick Knowledge Management

Integrated Knowledge Management Incident tracking Easy Content Creation Seamless Self-service Search Engine Simple Approval Process

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