Syncro

What is Syncro?

Syncro is a comprehensive, unified software platform designed for Managed Service Providers (MSPs) and IT teams. It serves as a central control center for IT and security operations by integrating Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) into a single, cohesive system. This eliminates the need for siloed tools and constant screen switching, allowing professionals to seamlessly support and secure all devices and employees from one scalable platform. The software combines endpoint management, remote access, automated ticketing, Microsoft 365 security and identity management capabilities, and billing into a powerful, all-in-one solution trusted by thousands of IT professionals globally.

Why Choose Syncro?

• All-in-One Platform: Combines RMM, PSA, remote access, and billing, providing a single source of truth for all IT operations.
• Increased Efficiency: Smart automation, powerful scripting, and intelligent ticketing accelerate issue resolution and reduce manual tasks.
• Enhanced Security: Integrates robust security features, including Microsoft 365 security baselines, identity management, and cloud backup to protect client data.
• Scalable and Cost-Effective: With unlimited endpoints per technician, the pricing model is designed to support growth without penalizing it.
• Intuitive Design: The platform is praised for its well-designed and intuitive interface, allowing technicians to focus on their work rather than navigating complex software.

Advanced Features of Syncro

• Monitoring, Alerts & Automation: Proactively monitor endpoints, deploy patches automatically, and run scripts to trigger automated remediations for hands-free issue resolution.
• Powerful Scripting: Leverage a vast library of ready-to-use scripts from the Syncro community or create custom scripts to automate any task.
• Smart Ticket Management: An intelligent ticketing system that automatically routes tickets, displays relevant context from prior issues, and suggests remediation steps to speed up resolution times.
• Integrated Remote Access: Securely access and resolve issues on managed Windows and Mac endpoints from anywhere using the included Splashtop integration at no extra cost.
• Identity Management: Automate Entra ID (formerly Azure AD) administrative tasks such as user synchronization, password resets, and license billing management.
• Security Baselines: Benchmark Microsoft 365 tenants against CIS-aligned best practices with guided configuration, drift detection, and automated alerts to help monitor and improve security compliance.
• Cloud Backup: An optional add-on that provides automated backup for Microsoft 365 and Entra ID, helping safeguard against data loss and support business continuity.
• Automated Billing & Invoicing: Automatically generate and send invoices based on customizable factors like recurring services and billable time, ensuring you get paid quickly and accurately for all your work.

Modules of Syncro

RMM, Remote Monitoring & Management

This module provides all the tools necessary to proactively manage and maintain client IT infrastructure.

• Unlimited Managed Endpoints for Windows, Mac, servers, and network devices.
• Automated Windows Patch Management to schedule and enforce update cycles.
• Custom Alert Profiles with configurable thresholds per client or device.
• A robust Automation & Scripting Engine with a pre-built script library.
• Policy Inheritance for consistent device governance across clients.
• Asset Warranty Tracking to monitor device age and warranty status.
• Network Discovery to continuously scan for and manage new devices.

PSA, Professional Services Automation

The PSA module streamlines business operations, from client communication to billing.

• A centralized Helpdesk & Ticketing system for all client requests.
• Tools for creating Estimates, Invoicing & Payments directly within the platform.
• Recurring Billing Automation to reduce administrative overhead.
• A branded Client Portal for ticket submission and status checks.
• Comprehensive Inventory Management for hardware and software assets.
• A Live Chat Agent for real-time client communication.
• Customizable Reports and pre-built Power BI templates for deep business insights.

How to Use Syncro?

1. Onboarding and Deployment: Begin by adding your clients into the system and deploying the Syncro agent to all managed endpoints, including workstations and servers.
2. Configuration and Policy Setup: Customize the platform to fit your needs by setting up monitoring policies, alert thresholds, and automated patch management schedules.
3. Automation: Leverage the scripting engine to automate routine maintenance tasks, software deployments, and self-healing responses to common alerts.
4. Daily Operations: Use the unified dashboard to monitor endpoint health, manage incoming support tickets, and track technician workloads in real-time.
5. Client Support: Utilize the integrated remote access and smart ticketing features to efficiently diagnose and resolve client issues, documenting all actions within the ticket.
6. Billing and Reporting: At the end of each billing cycle, use the automated invoicing feature to bill clients for recurring services and completed work. Generate reports to demonstrate value and track SLAs.

Syncro Pricing

Syncro price starts at USD 159 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.