BMC Helix Virtual Agent Software Pricing, Features & Reviews
What is BMC Helix Virtual Agent
BMC Helix virtual agent is an AI generative tool that offers an omnichannel experience to your employees who can request services through a personalized interface. The AI-powered technology used by the software makes it easier for IT companies to deploy it and deliver a consumer-like experience to their employees from the platform of their choice.
BMC helix offers a personalized and conversational interface making it easier for its users in generating service requests. Further, with it users also get to search across structured and unstructured data stored within multiple knowledge bases in a hassle-free manner. They can also measure the performance of a Chatbot in real-time by conducting end-user surveys and analysing smart reports.
How does BMC Helix Virtual Agent ensure intelligent service delivery?
The BMC Helix is a popular and effective self-service channel, using which companies can remove the extra workload from their service desk staff while improving their user experience at the same time.
- BMX Helix offers consumer-like experiences that are tailored as per the platforms which are already used by the employees of a particular company.
- BMC Helix offers a flexible knowledge base and a user-friendly service request platform.
- Users can reduce the number of calls on their service desk by offering an intuitive self-service system that is powered by predictive analytics and context-aware devices.
Pricing BMC Helix Virtual Agent
The pricing of BMC Helix Virtual agent can be customized as per the requirements of interested buyers. You can send in a callback request to connect with our experts.
Benefits of BMC Helix AI Generative Tool
- Omni-channel Experience - With BMC Helix, your employees can raise service requests across various channels without leaving their current application or logging into a separate portal.
- Modern User Experience - This Generative AI tool creates an intuitive user experience that is powered by predictive, proactive, automated and highly accurate service delivery.
- Efficiency and Speed - BMC Helix helps its users in overall cost reduction, enhances their satisfaction level and frees up multiple resources for high-level priorities such as multi-cloud management.