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BMC Helix Virtual Agent dashboard
BMC Helix Virtual Agent chatbot
BMC Helix Virtual Agent request

BMC Helix Virtual Agent

Brand : BMC

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What is BMC Helix Virtual Agent BMC Helix virtual agent is an AI generative tool that offers an omnichannel experience to your employees who can request services through a personalized interface. The AI-powered technology used by the software makes it easier for IT companies to deploy it and deliver...Read more

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BMC Helix Virtual Agent Software Pricing, Features & Reviews

What is BMC Helix Virtual Agent

BMC Helix virtual agent is an AI generative tool that offers an omnichannel experience to your employees who can request services through a personalized interface. The AI-powered technology used by the software makes it easier for IT companies to deploy it and deliver a consumer-like experience to their employees from the platform of their choice.

BMC helix offers a personalized and conversational interface making it easier for its users in generating service requests. Further, with it users also get to search across structured and unstructured data stored within multiple knowledge bases in a hassle-free manner. They can also measure the performance of a Chatbot in real-time by conducting end-user surveys and analysing smart reports.

How does BMC Helix Virtual Agent ensure intelligent service delivery?

The BMC Helix is a popular and effective self-service channel, using which companies can remove the extra workload from their service desk staff while improving their user experience at the same time.

  1. BMX Helix offers consumer-like experiences that are tailored as per the platforms which are already used by the employees of a particular company.
  2. BMC Helix offers a flexible knowledge base and a user-friendly service request platform.
  3. Users can reduce the number of calls on their service desk by offering an intuitive self-service system that is powered by predictive analytics and context-aware devices.

Pricing BMC Helix Virtual Agent

The pricing of BMC Helix Virtual agent can be customized as per the requirements of interested buyers. You can send in a callback request to connect with our experts.

Benefits of BMC Helix AI Generative Tool

  1. Omni-channel Experience - With BMC Helix, your employees can raise service requests across various channels without leaving their current application or logging into a separate portal.
  2. Modern User Experience - This Generative AI tool creates an intuitive user experience that is powered by predictive, proactive, automated and highly accurate service delivery.
  3. Efficiency and Speed - BMC Helix helps its users in overall cost reduction, enhances their satisfaction level and frees up multiple resources for high-level priorities such as multi-cloud management.

BMC Helix Virtual Agent Pricing & Plans

BMC Helix Virtual Agent price is available on request

Looking for pricing details, customization requirements or have other queries? We are just a click away.

BMC Helix Virtual Agent Features

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Chatbot

Users can search and make service requests through a personalized and conversational interface offered by BMC Helix Chatbot.

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Omni-Channel Engagement

Resolve employee concerns via BMC Helix Chatbot across channels like SMS, Slack, Teams, and Skype for Business.

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Service Delivery

BMC Helix Chatbot helps with timely service delivery to employees.

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Skype for Business

Admins can generate a contact on Skype for Business, which can be used by the end-users to communicate with the chatbot.  

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Chat & SMS Messaging

BMC Helix Chatbot can be operated by end-users from their mobile devices without accessing any additional app.  

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Web Chat

Employees can track request status in real-time and rate chatbot responses easily and without hassle.

BMC Helix Virtual Agent Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Language:
  • Windows iOS Android MacOS
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Phone, Email
  • English

BMC Helix Virtual Agent Reviews and Ratings

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BMC Company Details

Brand Name BMC
Information BMC Software is a business service management platform offering cloud and IT management solutions for businesses.
Founded Year 1980
Director/Founders BMC Software
Company Size 1000+ Employees
Other Products BMC Helix Discovery , BMC Helix Remedyforce, Bmc Truesight, Control M, Track It

BMC Helix Virtual Agent FAQ

A You can search across structured and unstructured data stored within different knowledge bases using the cognitive search feature of BMC Helix virtual agent.
A Yes, you can communicate in familiar messaging tools like SMS, Skype for Business, Slack, MS Teams and Progressive Web with BMC Helix Virtual Agent.
A Yes, you can request an online demo of BMC Helix. In-house software experts from Techjockey will get back to you as per your mentioned date and time.
A Users get access to specialized chatbots that are tailored as per the specific needs of individual departments within an organization.
A No, BMC Helix does not have a dedicated mobile app.

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