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Analytics & Reporting
The software offers scored performance, sentiment tagged transcriptions, and multi-channel customer journey based reports. This
Alert
The software sends in real time alerts from securely redacted transcribed data during live calls. The alerts are available
API Integration
Eureka offers detailed insights about customer-based interactions that can be integrated with existing systems and corporate
Speaker Identification
The intuitive speech to text feature of the software is capable of detecting customer and agent sentiments. It can also
Formant Verification
By using Eureka speech analytics software, users can identify the tone and sentiment of dialog exchanged between their agent and
Gender Identification
The speech analysis software can distinguish between customers’ voice by using biometric voice recognition technology.
Likelihood Ratio Calculation
Users can deliver targeted transcriptions and audios based on data-driven confidence by calculating their likelihood ratio in
Brand Name | Callminer |
Information | CallMiner |
Founded Year | 2002 |
Director/Founders | Jeff Galino |
Company Size | 101-500 |
Q. How is the speaker separation feature of Eureka helpful for its users?
Q. How many types of Language Packs are offered by Eureka?
Q. Can I get a demo for Eureka?
Q. How is the automated categorization engine of Eureka helpful for its users?
Q. Does Eureka have a mobile application of its own?
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