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Lookback

Brand : Lookback

Starting at $ 149

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Lookback is a comprehensive usability testing platform that empowers businesses to conduct remote user research seamlessly, enabling in-depth insights through live sessions, screen sharing, and video recording. ...Read more

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Lookback Software Pricing, Features & Reviews

What is Lookback Software?

Lookback is a usability testing solution that enables businesses to engage with customers through interviews and screen sharing. The platform allows supervisors to customize introductions, instructions, and closing messages for participants to ensure a personalized testing process. They can also control sessions by broadcasting, pausing, or resuming as needed, tailored to individual requirements.

The platform's cloud-based nature allows enterprises to access session recordings conveniently for easy collaboration and knowledge sharing. Stakeholders and colleagues can be invited to view interviews in real-time. Moreover, the usability testing system empowers managers to create highlights from sessions and share them with team members.

Administrators benefit from creating projects and receiving notifications regarding staff communications. All these features are accessible through a centralized dashboard which provides a comprehensive overview of ongoing activities and facilitates data-driven decision-making.

Why Choose Lookback?

Lookback supports various session types: moderated one-on-one interviews, unmoderated remote testing, and in-person usability studies. It allows participants to interact with clickable mockups and provide real-time feedback. The software integrates emotion analysis tools to detect participants' emotional responses during sessions. Researchers can add closed captions to interview recordings for accessibility purposes.

The usability testing tools allows researchers to filter participants based on specific criteria, such as demographics or behavior, to ensure they get targeted and relevant insights. During remote testing, the platform offers a picture-in-picture mode to observe participants' facial expressions and reactions alongside their on-screen activities. It enables researchers to control the playback speed of session recordings to review lengthy interviews or pinpoint specific moments. The system provides performance metrics and statistics to evaluate the efficiency and success of user testing initiatives.

Benefits of Lookback Usability Testing Software

  • It facilitates real-time interactions with participants during interviews for immediate clarifications and deeper insights.
  • The software helps businesses to conduct user research with participants in various geographic regions with remote testing capabilities.
  • It enables the users to add time-stamped annotations to highlight specific moments during user testing.
  • It allows researchers to take session notes during interviews and capture key observations and insights for later analysis.
  • The usability testing software includes recruitment tools to help businesses find and engage the right participants for their research studies.

Pricing of Lookback

Lookback usability testing solution pricing starts at $149 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and total users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Lookback Pricing & Plans

Team(100 Sessions/year)
  • Insights and Collaboration
  • Sharing
  • Customer Success and Support
  • Security and Storage
    • Quantity
    • Yearly
Starting at $ 149

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Lookback Features

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Screen Activity Recording

Record and capture user screen activities during interviews and testing sessions.

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Collaboration

Facilitates seamless collaboration between stakeholders, supervisors, and team members.

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Customization

Customize the interview process with tailored introductions, instructions, and closing messages for participants.

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Usability Testing

Conduct effective usability testing to evaluate the performance of products and services.

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Unmoderated Testing

Provide feedback and insights without direct supervision or intervention.

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Reporting & Analytics

Extract meaningful data and trends from user sessions with insights.

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Sharing

Share interview sessions and highlights with colleagues for collaborative analysis and feedback.

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Surveys & Feedback

Conduct surveys and gather participant feedback to enhance the depth of user insights.

Lookback Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Ubuntu Windows MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • Videos
  • English

Lookback Reviews

88%

Have recommended this product

Overall Score

4.5/5
Based on 10 Reviews

Review this product

Your valuable feedback helps others like you make a better decision.

Pros

pros_icon “Lookback's session recording and playback features have been instrumental in our user research, allowing for detailed post-session analysis.” JAY KUMAR - Apr 15, 2025

pros_icon “The ability for multiple team members to observe sessions and take notes in real-time has improved our collaborative efforts.” Pradeep Kamal Mandal - Apr 6, 2025

pros_icon “Lookback offers a suite of features that cater to various user research needs, from live sessions to note-taking and session recordings.” Prem Kumar - Apr 2, 2025

Cons

cons_icon “We've encountered occasional technical glitches, such as audio or video not recording properly, which can compromise the quality of our research data.” JAY KUMAR - Apr 15, 2025

cons_icon “Mobile testing, particularly on iOS devices, has presented challenges, with participants facing connectivity issues.” Pradeep Kamal Mandal - Apr 6, 2025

cons_icon “New users may find the platform's interface and functionalities overwhelming initially.” Prem Kumar - Apr 2, 2025

JK

JAY KUMAR

Verified reviewer:linkedin_verify

Human Resources, SAAS

2-100 Employees

Software user since: < 6 months

Reviewed on: Apr 15, 2025

4.3/5

“Valuable Tool with Some Technical Glitches”

The platform has provided us with valuable insights into user behavior. The ability to revisit sessions and analyze user interactions has been beneficial. However, the technical issues we've faced have sometimes hindered our research outcomes.

Pros :

Cons :

Switched from : Zoom

Reason to switch : We sought a more stable platform to ensure the reliability of our session recordings.

Features

5/5

Value for Money

4/5

Customer Support

4/5

Ease of Use

4.5/5

Likely to Recommend

9/10
PK

Pradeep kamal Mandal

Verified reviewer:linkedin_verify

Web Designer, Marketing and Advertising

101-500 Employees

Software user since: < 6 months

Reviewed on: Apr 6, 2025

4.5/5

“Effective for Team Collaboration, but Mobile Testing Needs Work”

Lookback has streamlined our collaborative research processes. The live observation and note-sharing features have been beneficial. However, the mobile testing limitations have occasionally disrupted our sessions, necessitating alternative solutions.

Pros :

Cons :

Switched from : UserTesting

Reason to switch : We needed a platform with more robust mobile testing capabilities to ensure consistent user experiences across devices.

Features

4.5/5

Value for Money

4.5/5

Customer Support

4/5

Ease of Use

5/5

Likely to Recommend

9/10
PK

Prem kumar

Verified reviewer:linkedin_verify

Web Developer, IT

2-100 Employees

Software user since: < 6 months

Reviewed on: Apr 2, 2025

4.6/5

“Comprehensive Features with a Learning Curve”

The platform has been a valuable asset in our user research toolkit. While it took some time to familiarize ourselves with all the features, once mastered, it significantly enhanced our research capabilities.

Pros :

Cons :

Switched from : Hotjar

Reason to switch : We sought a platform with a more intuitive interface to reduce the onboarding time for new team members.

Features

4.5/5

Value for Money

4.5/5

Customer Support

5/5

Ease of Use

4.5/5

Likely to Recommend

9/10
See all Lookback reviews

Lookback Company Details

Brand Name Lookback
Information Lookback is a platform for easy-to-use software testing solutions.
Founded Year 2013
Director/Founders Jonatan Littke, Nevyn Bengtsson
Company Size 1-100 Employees

Lookback FAQ

A Lookback software compatible with Windows and macOS operating systems.
A Lookback app is unavailable for Android and iOS devices.
A Lookback system supports web-based deployment.
A Lookback Usability Testing software pricing starts from $149 at techjockey.com.
A Lookback Usability Testing system can be used by Students, App Developers, Web Developers, and businesses who need usability testing software.
A Lookback Usability Testing solution demo is available for free with techjockey.com.
A Lookback Usability Testing software does not offer a free trial.
A Lookback Usability Testing Software is a web-based platform. So, you need not download any software or app to use it.
A Lookback simplifies usability testing through user interviews, capturing comprehensive details and nuances. It offers features like transcriptions and highlight reels to analyze user interactions, making it an ideal tool for conducting effective usability tests.

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