Messagebird

What is Messagebird?

Messagebird is an omnichannel communication management solution for enterprises that enables organizations to offer relevant services to individual customers through the channel they are comfortable with. The wide variety of tools offered by the software include Inbox, Omnichannel Chat Widget and Flow Builder that eliminates complexities in real-time. Organizations can communicate and share multimedia content with any customer via WhatsApp, Voice, SMS, Messenger, WeChat, Google Business Messaging, Telegram and Line.

The modernized communication experience offered by Messagebirdg facilitates faster interaction levels besides higher engagement rates of individual customers. The detailed reports offered by the same, enable timely identification of active channels, response rates against individual tickets besides facilitating on-time decision making. 

How does the WhatsApp service offered by Messagebird help in elevating customer experience?

1. Detecting subject and language- Agents can recognize the topic and language of an individual ticket and assign a module accordingly. 
2. Set fixed hours- Enterprises can schedule their opening hours as per the business needs and trigger the correct feedback for customers at any time.
3. Automated Reply- The software can be used to handle the frequently asked questions automatically so that agents can focus on other important tasks.
4. Machine Learning and API - Messagebird helps in increasing productivity by incorporating the use of machine learning and artificial intelligence.
5. Automatic Translation- The automated translation module by Messagebird enables agents to offer relevant support to customers in their language.
6. Live ticket Queuing- This particular module can be used for monitoring the status of an individual agent and the present tickets they are dealing with.
7. WhatsApp Template- Organizations can make use of customizable, pre-approved Whatsapp message templates as per their business needs.
8. Integrate WhatsApp API- You can send out or receive WhatsApp messages, programmatically using your own products.
9. Skill Based Routing- Managers can assign tickets to the agents who are skilled to tackle and handle them best.

Pricing of Messagebird

The pricing of Messagebird bulk Whatsapp sender is available on request. You can request a callback to get more information about the particular product. Our executives will get back to you as per the date and time requested by you. 

Benefits of Messagebird

1. Secured Platform- The makers of Message Bird opts for enterprise-grade security levels to offer accurate protections from unauthorized access.
2. Global Compliance- Messagebird is compliant with international regulations and laws including PSD2 and GDPR.   
3. 24/7 assistance- Every workplace or office of Messagebird around the world offers 24x7 unparalleled support, in all time zones.