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Neo Agent

Brand : Neo Agent

Starting at

$ 1300

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Neo Agent Pricing & Plans

Starter
  • Automate up to 3,000 tickets monthly
  • Save up to 257 engineer hours/month
  • Save up to $10,357 on monthly labor
  • Neo Phone Agent - Inbound call handling for $300 e
    • Licenses
    • Monthly
Starting at $ 1300
Growth
  • Automate up to 6,000 tickets monthly
  • Save up to 513 engineer hours/month
  • Save up to $20,715 on monthly labor
  • Neo Phone Agent - Inbound call handling for $300 e
    • Licenses
    • Monthly
Starting at $ 1950
Professional
  • Automate up to 10,500 tickets monthly
  • Save up to 898 engineer hours/month
  • Save up to $36,251 on monthly labor
  • Neo Phone Agent - Inbound call handling for $300 e
    • Licenses
    • Monthly
Starting at $ 2600

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Neo Agent Features

  • icon_check Ticket Triage The system analyzes incoming service tickets to automatically assign category, priority, impact, and urgency within the PSA tool.
  • icon_check RMM Script Execution The platform triggers remote management scripts to perform automated remediation of endpoint issues without manual intervention.
  • icon_check Onboarding Management Standardized workflows automate account creation, license assignment, and mailbox configuration across integrated cloud systems.
  • icon_check Ticket Quality Assurance AI evaluates completed tickets against defined service standards to provide objective scoring on resolution steps and notes.
  • icon_check Contextual Suggestions The software provides technicians with resolution recommendations based on historical ticket data and internal documentation.
  • icon_check Natural Language Processing Administrators can configure complex automation workflows using plain English instructions rather than writing custom code or
  • icon_check Multi-Platform Support Native connectors link the platform directly with industry-standard PSA, RMM, and documentation tools for seamless data exchange.
  • icon_check Automated Status Updates The system generates and sends context-aware progress messages to end users based on real-time changes in ticket status or notes.
  • icon_check Role-Based Access Control (RBAC) Permissions management allows administrators to define specific viewing and editing rights for different users across the
  • icon_check Audit Logs The platform maintains a comprehensive record of every automated action, system event, and user modification for compliance needs.
  • icon_check Cross Tenant Automation Service providers can manage and deploy automation workflows across multiple client environments from a centralized interface.
  • icon_check Data Extraction The engine parses unstructured ticket descriptions to extract key entities like device names, error codes, and contact details.
  • icon_check Continuous Learning Loop The system refines its logic based on human feedback and corrections to improve the accuracy of future automated interventions.
  • icon_check Scheduled Maintenance Tasks Automation triggers execute routine system checks and updates at predefined intervals to ensure endpoint health and compliance.

Neo Agent Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • AI Features:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • Documentation, Videos
  • English
  • AI Integrated

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