Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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Neo Agent Pricing & Plans
Starter
Automate up to 3,000 tickets monthly
Save up to 257 engineer hours/month
Save up to $10,357 on monthly labor
Neo Phone Agent - Inbound call handling for $300 e
Licenses
Monthly
Starting at $1300
Growth
Automate up to 6,000 tickets monthly
Save up to 513 engineer hours/month
Save up to $20,715 on monthly labor
Neo Phone Agent - Inbound call handling for $300 e
Licenses
Monthly
Starting at $1950
Professional
Automate up to 10,500 tickets monthly
Save up to 898 engineer hours/month
Save up to $36,251 on monthly labor
Neo Phone Agent - Inbound call handling for $300 e
Licenses
Monthly
Starting at $2600
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Neo Agent Features
Ticket Triage The system analyzes incoming service tickets to automatically assign category, priority, impact, and urgency within the PSA tool.
RMM Script Execution The platform triggers remote management scripts to perform automated remediation of endpoint issues without manual intervention.
Onboarding Management Standardized workflows automate account creation, license assignment, and mailbox configuration across integrated cloud systems.
Ticket Quality Assurance AI evaluates completed tickets against defined service standards to provide objective scoring on resolution steps and notes.
Contextual Suggestions The software provides technicians with resolution recommendations based on historical ticket data and internal documentation.
Natural Language Processing Administrators can configure complex automation workflows using plain English instructions rather than writing custom code or
Multi-Platform Support Native connectors link the platform directly with industry-standard PSA, RMM, and documentation tools for seamless data exchange.
Automated Status Updates The system generates and sends context-aware progress messages to end users based on real-time changes in ticket status or notes.
Role-Based Access Control (RBAC) Permissions management allows administrators to define specific viewing and editing rights for different users across the
Audit Logs The platform maintains a comprehensive record of every automated action, system event, and user modification for compliance needs.
Cross Tenant Automation Service providers can manage and deploy automation workflows across multiple client environments from a centralized interface.
Data Extraction The engine parses unstructured ticket descriptions to extract key entities like device names, error codes, and contact details.
Continuous Learning Loop The system refines its logic based on human feedback and corrections to improve the accuracy of future automated interventions.
Scheduled Maintenance Tasks Automation triggers execute routine system checks and updates at predefined intervals to ensure endpoint health and compliance.
Neo Agent Specifications
Supported Platforms :
Device:
Deployment :
Suitable For :
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Customer Support:
Training:
Language:
AI Features:
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All Industries
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Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs