Salesforce Service Cloud  logo
Salesforce Service Cloud demo
Salesforce service cloud desktop Salesforce service cloud  updates Salesforce service cloud customer service Salesforce service cloud digital service
Salesforce Service Cloud demo
Salesforce service cloud desktop
Salesforce service cloud  updates
Salesforce service cloud customer service
Salesforce service cloud digital service

Salesforce Service Cloud

by : Salesforce

Price On Request

Get Discount

View plans

Save Extra with 2 Offers

  • Save upto 28%, Get GST Invoice on your business purchase |
  • Buy Now & Pay Later, Check offer on payment page.

Get Free Expert Advice

Omnichannel customer service and call centre software that helps provide personalized services through AI-powered workflows. Provides the right tools and data to resolve customer queries faster. ... Read more

  • Get Instant Expert
  • Safe & Secure
  • Assured Best Price

Salesforce Service Cloud Software Pricing, Features & Reviews

What is Salesforce Service Cloud?

Salesforce Service Cloud is an AI-powered Customer service software designed to optimize customer support operations. This software by Salesforce quickly connects agents and customers to address all their queries through call, email, web, or chat.

Service Cloud by Salesforce enables organizations to create a single view of all their customers, teams, and tickets across channels and devices. It reduces the resolution time and boosts efficiency. It also automates customer interactions and assigns tasks to technicians, allowing businesses to deliver impeccable customer service quickly.

Why Use Salesforce Service Cloud

  • Automate Interactions: Creates automated processes to capture customer information, update records, send emails, chatbots, surveys, etc.
  • Assign Tasks to Reps: Automatically routes phone calls, email messages, social posts and chats to the best available customer representative.
  • Integration: Integrate processes across sales, marketing, community, social, and IT teams to ensure timely service.
  • Intelligent scheduling: Smartly deploy your available resources to serve the right customer for optimum efficiency.
  • Establish Workflows: Integrate, streamline, and automate all business processes related to customer service by building intelligent workflows
  • Omnichannel Monitoring and Engagement: Monitor queries and engage with customers through social media platforms, calls, emails, and chats from a single dashboard.

Benefits of Salesforce Service Cloud

  • Resolve customer queries instantly
  • Connect to the customer on their preferred digital channel for better engagement
  • Build customer loyalty by delivering value through personalized communication
  • End-to-end visibility on every case for quick resolution with the case management module
  • Centralized data repository of all customers with their purchase and communication history
  • Boosts agent's efficiency by providing all necessary customer-related information on a single dashboard
  • You can integrate AI-powered chatbots on your website for solving common customer requests without manual intervention
  • Enables customers to find answers to common queries through the self-service portal, shared community, and discussion forums.

How Does Salesforce Service Cloud Work?

Service Cloud empowers organizations to deliver consistent and impeccable service to all customers by integrating processes, people, resources, and teams. It helps businesses build AI-powered workflows to serve customers with optimum efficiency. This customer service software allows companies to personalize customer interactions across all communication channels for maximum engagement.

Salesforce Service Cloud system is powered with intelligent AI routing that assigns every customer query to the best available agent. The system also automates repetitive manual tasks with macros to reduce errors and manual intervention.

In short, Salesforce Service Cloud solution integrates, automates, and streamlines an organization's entire service operation, helping them build and retain loyal customers.

What is the Price of Salesforce Service Cloud?

Salesforce Service Cloud price details are available on request with our product experts, who will assist you at every stage of the software purchase.

Salesforce Service Cloud price in India may vary based on customization, additional features required, several users, and the deployment type. Please request a call back for subscription-related details and avail of offers on premium packages.

Salesforce Service Cloud Pricing & Plans

Salesforce Service Cloud price is available on request

Looking for pricing details, customization requirements or have other queries? We are just a click away.

Personalise your support to engage with every customer

Service Cloud 360 has all the tools you need to strengthen customer engagement. You’ll be able to: Support customer interactions on any channel Get shared, actionable insight into every customer interaction Drive revenue and upsell easier with the power of AI Automate business processes with intelligent workflows Uplevel call center management with smart productivity tools


Go digital and deliver smiles everywhere.

How do you meet customer expectations every time, from anywhere? It’s easy with Service Cloud 360. Now you can: Put all your digital interactions in one place Engage with customers on their favorite channels Serve faster with automated workflows Scale support with AI-powered chatbots


Get your field jobs done safer, faster, and more efficiently

Empower your teams to deliver safe, mission-critical field service. With these field service solutions you’ll be able to: Safely complete jobs on the first in-person or virtual visit Get jobs done faster with step-by-step guided flows Automatically schedule the right person for the right jobs Access data online and offline with the field service app

Get Salesforce Service Cloud Demo

We make it happen! Get your hands on the best solution based on your needs.

Salesforce Service Cloud Features

Appointment Management

Schedule appointments and calls efficiently with AI based intelligent scheduling feature.

Customer Service

Deliver the best-in-class service to your customers by leveraging AI, automation, and cloud integration.

Call Center Management

Monitor, track, and manage customer interaction across all communication channels.

Audit Trail

Track end-to-end history of the communication with every customer through its case management feature.


Assign the best available customer executive to every case based on past interactions for efficient case resolution.

Call Recording

Record every inbound and outbound call on the cloud for the future reference.

Call Logging

Collect, evaluate and report all the statistical data related to calls with customers.

Campaign Management

Collaboration Tools

Seamless communication with customers through AI-powered collaboration tools.

Customizable Branding

Customize the customer service portal and app as per your brand's logo and color.

Salesforce Service Cloud Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business
  • English

Salesforce Service Cloud Reviews and Ratings

Would you like to review this product?

Submit Reviews

Salesforce Brand Details

Brand Name Salesforce
Information Salesforce
Founded Year 1999
Director/Founders Marc Benioff
Company Size 1000+
Other Products Salesforce CRM, Pardot, Salesforce Platform, Mulesoft Anypoint Platform, Salesforce Order Management

Salesforce Service Cloud FAQ

A. Salesforce Service Cloud Sales Force Automation Software demo is available for free on
A. Salesforce Service Cloud Sales Force Automation Software offers a free trial. However, the premium plan with advanced features available at
A. For Salesforce Service Cloud Sales Force Automation Software installation, insert the given CD/USB flash storage in your system and open the Setup Wizard to get started.
A. Salesforce Service Cloud is part of a customer supports and call centre software that manages and streamlines customer service and support operations of a business.
A. Salesforce Service Cloud is a SaaS cloud computing model.
A. Salesforce Service Cloud Einstein is an AI-based algorithm that helps in intelligent customer query routing and scheduling.
A. Yes, Salesforce Service Cloud solution maintains data in compliance with HIPPA.
A. Salesforce Service Cloud is compatible with all operating systems as it is web-based customer service software.
A. Salesforce Service Cloud software supports web-based deployment.
A. Salesforce Service Cloud system pricing starts at a nominal price. Contact the Techjockey team for a detailed quotation.
A. Salesforce Service Cloud solution is used by call centres, service providers, and other B2C or B2B businesses that handle customer requests every day.
A. Salesforce Service Cloud demo is available for free with
A. Salesforce Service Cloud offers a free trial. However, the premium plan with advanced features starts at a nominal price.
A. Salesforce Service Cloud helps with task automation, intelligent scheduling, and contact management. It's a complete solution to streamline and automate all customer support operations.

Salesforce Service Cloud Alternatives

See All
Why Choose Techjockey?
  • Secure Payments 15000+
  • Secure Payments Best Price
  • Secure Payments Free Expert
  • Secure Payments 20 Lacs+
    Happy Customers