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Custom branded tracking page
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Shipway

Brand: Shipway

  • 4.3

  • 12 Ratings & 12 Reviews

Shipway is a cloud-based shipment tracking software designed to monitor and review the orders on behalf of the online retail store owners. The application helps users to enable courier tracking services on their websites and notify their customers accordingly via SMS and emails. The software helps the merchants to increase the loyalty of the customers with enhanced engagement. It aims to satisfy ...

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Shipway Software Overview

What is Shipway Software?

Shipway is a cloud-based shipment tracking software designed to monitor and review the orders on behalf of the online retail store owners. The application helps users to enable courier tracking services on their websites and notify their customers accordingly via SMS and emails. The software helps the merchants to increase the loyalty of the customers with enhanced engagement. It aims to satisfy the growing need of alliance, connectivity and tractability in the eCommerce market. Shipway helps retailers to reduce the cost of customer support while focusing on increasing customer satisfaction. The software also provides users with analytical data by enabling the customers to give reviews and hence, helps the managers to improve their services.

Shipway Pro

If the user goes for a premium plan and opts for Shipway Pro, then they will be able to receive an email or SMS on each status change of the shipment. Shipway Pro enables users to track each AWB number from the shipway dashboard and the complete information regarding any AWB number will be displayed to the customers. The software will also provide users with access to various kinds of statistics and charts.

Getting started with Shipway

Shipway is a very user-friendly software as the users need to download and install the software and then if they are required to register on Shipway if they do not have an account already. After the registration process is completed, a Shipway login ID and license key will be sent to the registered email ID of the user. A form will appear in which the user is required to enter their login ID and license key, and click on the save changes button.

Next, the user is required to click on the WooCommerce orders link then click on any order which will open the ‘Edit Order’ page where the ‘Order Tracking’ panel will be visible on the right side of the page. The user is then required to enter the AWB Number, and select courier from the drop-down and press save order button. Then click on the link appearing on the frontend link page and enter the order ID and click on the track button to get a complete shipment status of the order. 

Pricing of Shipway

The pricing of Shipway depends on the extent of requirements and usage by users. One can also request a callback to get personalized quotes.

Benefits of Shipway

There are several benefits of using Shipway, such as it reduces the queries of the customers and improves the customer experience. The software enhances the post-buying experience for both the merchant and the customer. It also informs the users about the shipments facing delivery problems, and most importantly, it gives the merchants insights about the statuses of the shipments.

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Shipway Company Details

Founded Year:  2015

Shipway

Director/Founders Rashi Narang
Company Size 1-100

Shipway Pricing & Plans

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Shipway Features

  • icon_check Analytics & Alerts
    Provided for month-wise tracking numbers, shipment status wise and courier wise tracking numbers.  
  • icon_check Order Reviews/ Feedbacks
    Enables the users to know which product is loved more by the customers and also know about the problems faced by customers.
  • icon_check Custom Sender ID
    Enables users to auto-sync the orders with Shipway and gets notification via email and SMS on every shipment update.  
  • icon_check Email Templates
    Customize email notifications to keep customers informed about their shipment status at every stage.
  • icon_check Scorecard
    Monitor delivery performance and customer satisfaction through Net Promoter Score (NPS) tracking and feedback collection.
  • icon_check Tracking System
    Provide real-time shipment tracking with branded pages, supporting over 500 courier partners for seamless customer experience.
  • icon_check Trans-shipment
    Manage complex logistics involving multiple carriers and hubs, ensuring efficient trans-shipment operations.
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Shipway Specifications

Supported Platforms
Windows Windows Android Android MacOS MacOS
Devices
Desktop Desktop Mobile Mobile
Deployment
Cloud-Based Cloud-Based
Suitable For
Logistics E-Commerce
Business Specific
Courier Service
Business Size
Small Business Startups Medium Business SMBs SMEs MSMBs
Customer Support
Email Communities
Language
English
Integration
API Integration
Training Resources
Videos

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Shipway Reviews

4.3

Out of 5

img

Overall Rating

Based on
12 Verified Reviews

Rating Breakdown

  • Features 4.3
  • Value for Money 4.3
  • Ease of Use 4.5
  • Customer Support 4.4

88% Recommend this Product

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Shipway Video Review

youtubeVideoId

4.3

“Review: Shipway is cheap shipping for eCommerce”

Review by: EcomOne

jyothi dontam

Industry: Software Development User since: 1-2 years

4.5

Reviewed on: May 8, 2025

Techjockey Verified

“Overcharge & Ticket Woes”

I needed branded tracking and label printing—that works well. But support tickets get auto-closed without resolution, and the wallet deducts for RTOs with no proof. It feels scammy and makes me second-guess usage.

Pros

Useful tracking & label workflows

Cons

Tickets unresolved, wallet deductions without clarity

Switched from WebInfo Courier

Reason to switch

Wanted brand experience, but overcharges and support issues are a red flag.

Gani Gani Khan

Civil Engineer

Industry: Finance User since: 6-12 months

4.2

Reviewed on: May 18, 2025

Techjockey Verified

“Solid Analytics & Review Collection”

Shipway automatically asks customers for feedback, and I've seen a decent number of product reviews come in. It’s great! But I'd love more insight into why some deliveries fail or get delayed, to prevent repeats.

Pros

Feedback widgets and NPS tracking are helpful

Cons

More detailed exception metrics would be great

Switched from cTrunk

Reason to switch

Wanted automated reviews and customer insights.

Yimto k

President

Industry: Software Development User since: 1-2 years

4.5

Reviewed on: Apr 23, 2025

Techjockey Verified

“International Shipments Still a Hassle”

We expanded overseas, but international orders via Shipway had frequent delays and lost packets. It’s still not as reliable as domestic shipments.

Pros

Good domestic pipeline

Cons

Global shipments often delayed or lost

Switched from Courier Mitra

Reason to switch

Needed international capabilities at scale—domestic done well, global still needs improvement.

See All Shipway Reviews

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Are the email templates customizable?

Shipway allows its users to customize the email templates according to their preferences.

For what kind of business is it suitable?

Shipway is suitable for businesses like logistics and courier service providers.

What are the significant carriers supported by Shipway?

Bluedart, Aramex, Bombino Express, CJ Korea Express, Book My Packet, Delhivery, DHL, Delnet Express, DotZot, Ecom Express, DTDC, FedEx, First Flight, Future Supply Chains, Gati, Gojavas, GoPigeon, India Post, Ondot, Ondot Pickspeed, Overnite Express, Quantium, Red Express, Ship Delight, Shree Maruti Courier, Shree Tirupati Courier, TCI Express, The Professional Couriers, TNT, Trackon, UPS, Wow Express, Xpress Bees etc. are the carriers supported by Shipway.

Does Shipway provide tracking link for each shipment?

Yes, Shipway provides dedicated tracking links for each of the shipments.

Does Shipway measure customer satisfaction?

Yes, Shipway NPS scores and checks customer feedback to improve the store.

Can you add some additional couriers in the list, which is not listed in default list ?

Yes We can add new couriers on request. You can drop us an email for that at contact@shipway.in

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.