1 Answers
A:
When a customer disputes a transaction made with their credit or debit card with their issuing bank, the money is returned to the customer and taken out of the merchant’s account. This is known as a ‘chargeback’. This can happen in Maxpay if a customer claims they did not authorize a purchase, received incorrect product, did not receive the product at all, or suspects fraudulent activity on their card, etc.
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