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KPIs that prove the Duo update improved team productivity without increasing risk, include authentication success rate, login time reduction, and helpdesk ticket volume to show productivity gains. Monitor authentication failure rate, security incident count, and phishing resistance to confirm risk hasn’t increased.
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Help Scout and Freshdesk are among the easiest Zendesk alternatives to set up.
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Freshdesk and Zoho Desk offer the best free plans, with FreeScout free and open-source.
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Consider channels, automation, integrations, pricing, ease of use, AI features, and data migration effort.
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