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When training a support team for a FigJam rollout, focus on three main areas: platform-specific issues, collaboration and access problems, and integrations. The training should combine a fundamental understanding of FigJam's purpose with practical, ticket-driven troubleshooting.
Tickets will often arise from users who are new to FigJam and unfamiliar with its key features, which differ from Figma Design.
Since FigJam is a real-time collaboration tool, many tickets will relate to user access, permissions, and sharing.
For larger organizations, issues will involve integrations with other enterprise software and account management.
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