How do we train support teams to handle top tickets expected after enabling Microsoft Teams?

To export Zoom Workplace logs to a Security Information and Event Management (SIEM) system with least-privilege scopes, you must use a dedicated Zoom app with highly granular API permissions. Instead of a single API key with broad administrative access, you should create a Server-to-Server OAuth app on the Zoom App Marketplace. This application will be assigned the minimum necessary permissions to read specific log data, ensuring the principle of least privilege is maintained.

In October 2025, you should avoid enabling new Gmail features during major festivals like Dussehra (October 2) and Diwali (around October 19–23). These periods see high traffic, decreased employee availability due to holidays, and critical business activities, especially in sectors like retail and finance.

To train your support teams for the rollout of Zoom Workplace, focus on preparing them for tickets related to common initial user challenges and the platform's more advanced features. Incorporate hands-on, multi-format training, create a robust knowledge base, and develop clear escalation paths.

• Develop a structured training program: Combine multiple formats to address different learning styles.
• Build a comprehensive knowledge base: Equip your support team with a central, searchable repository of information.
• Create clear escalation paths: Not every issue can be resolved at the first level of support.
• Prioritize clear communication: Maintain transparent communication with your support staff and end-users.
• Leverage data and feedback: Continuously analyze ticket data and feedback to refine your training and resources.

To prove that a Gmail update improved team productivity without increasing risk, you need to track and correlate key performance indicators (KPIs) from both productivity and security perspectives. Use Google's built-in reporting and analytics, supplemented by internal surveys and security tools, to establish a baseline and measure changes after the update.
Productivity KPIs

• Measure email efficiency

Track how the update changes email usage and efficiency using Google Workspace analytics and user surveys.

• Analyze collaboration impact

Determine how the Gmail update facilitates collaboration by integrating with other Google Workspace tools.

• Gather user feedback

Qualitative data is crucial for understanding the human impact of the changes.

Security KPIs

• Monitor security posture

Evaluate if the update has exposed new vulnerabilities using the Google Admin console's built-in security tools.

• Track threat detection

Measure the effectiveness of new threat prevention features in the updated Gmail.

• Verify user and data access

Ensure that the update hasn't unintentionally broadened access to sensitive information.

To restrict Microsoft Teams features to a pilot group, IT administrators must utilize a combination of Microsoft 365 and Teams admin policies. The most reliable method is to create custom policies, assign them specifically to a pilot group in Microsoft Entra ID (formerly Azure AD), and set the global policy to a more restrictive default. This strategy directly controls feature access and is more reliable for Teams than relying on developer-controlled feature flags.