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Q:

How do we train support teams to handle top tickets expected after enabling Obsidian?

  • NAVEEN CHORARIA
  • Oct 05, 2025

1 Answers

A:

Support teams can prepare for the Obsidian rollout by training on the most common issues that arise during and after implementation, such as sync failures, permission problems with shared vaults, and plugin conflicts. Training should focus on troubleshooting core functionality, plugin management, and enterprise-specific use cases.

Top ticket types and recommended support actions

  • Sync issues
  • Collaboration and sharing issues
  • Plugin management and conflicts
  • Performance issues
  • User adoption and best practices

Support team training and resource plan

  • Internal knowledge base
  • Pre-launch training
  • Post-launch support
  • Sher Singh
  • Oct 08, 2025

0 0

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