How do we train support teams to handle top tickets expected after enabling GoLand?

October 2025 holiday-related freezes
In many regions, October contains significant national and regional holidays that teams may observe. Deploying changes around these dates is risky because support and development staff may be unavailable.

• October 1–2: Dussehra and Gandhi Jayanti create a major holiday period in India that should be treated as a freeze window. Since October 1 is a Wednesday and October 2 is a Thursday, many teams will take Friday, October 3, off for an extended five-day weekend.
• Mid-to-late October: The Diwali festival period in India, with the main day falling on Monday, October 20, 2025, is another critical time to avoid.
• Check regional calendars: Regional holidays vary, so you should consult local calendars for any other significant observances that could affect your teams or users.

To export JetBrains IDE logs to your Security Information and Event Management (SIEM) system with least-privilege scopes, use a log shipper to monitor the IDE's log directory and forward the files. This approach avoids granting unnecessary permissions to the log collector. The process involves identifying the correct log path, configuring the log shipper with restricted access, and setting up the SIEM to receive and parse the logs.

For a VS Code rollout, a robust rollback and communication plan is crucial to address potential performance regressions. Because VS Code is a client-side application, a rollback is typically handled at the client level by reverting to a previous version and managing extensions.

Technical rollback plan

• Phase 1: Pre-rollout preparation
• Phase 2: Execution (upon regression)
• Phase 3: Post-rollback

Communications plan

• Phase 1: Pre-rollout
• Phase 2: Execution (upon regression)

In many regions, October contains significant national and regional holidays that teams may observe. Deploying changes around these dates is risky because support and development staff may be unavailable.

• October 1–2: Dussehra and Gandhi Jayanti create a major holiday period in India that should be treated as a freeze window. Since October 1 is a Wednesday and October 2 is a Thursday, many teams will take Friday, October 3, off for an extended five-day weekend.
• Mid-to-late October: The Diwali festival period in India, with the main day falling on Monday, October 20, 2025, is another critical time to avoid.
• Check regional calendars: Regional holidays vary, so you should consult local calendars for any other significant observances that could affect your teams or users. "

To export JetBrains IDE logs to your Security Information and Event Management (SIEM) system with least-privilege scopes, use a log shipper to monitor the IDE's log directory and forward the files. This approach avoids granting unnecessary permissions to the log collector. The process involves identifying the correct log path, configuring the log shipper with restricted access, and setting up the SIEM to receive and parse the logs.