1 Answers
A:
When you push a Delhivery system update (new APIs, warehouse automation, last-mile routing improvements, etc.), leadership will ask: Okay, but did this actually help our teams — and did it keep risk under control? That’s where you need KPIs that capture both productivity and risk.
Productivity KPIs
Risk & Reliability KPIs
Balanced KPIs (Both Productivity & Risk)
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