What KPIs prove the Delhivery update improved team productivity without increasing risk?

To train support teams for Ecom Express-related tickets, develop a structured training program with clear escalation paths, build a comprehensive, dynamic knowledge base, and leverage data to refine the training and resources continuously. The training should cover logistics, supply chain, behavioral skills, and the specific technical aspects of Ecom Express, using a hybrid learning model with classroom sessions, virtual modules, and self-paced learning.

Potential change-freeze windows

• Thursday, October 2nd: Mahatma Gandhi Jayanti and coincides with Dussehra.
• Saturday, October 11th - Sunday, October 12th: October 11th is a regional holiday in many states, Saturday and October 12th is a Bank Holiday across all of India for Dussehra.
• Monday, October 20th: Diwali/Deepavali

You should use a webhook-based method in conjunction with a security token to export Shiprocket logs to a SIEM with least-privilege scopes. This is the most secure approach since it uses Shiprocket to transfer data to a secure, defined endpoint rather than giving a SIEM broad API access to your Shiprocket account.

To restrict Ecom Express features to a pilot group, you would integrate your application with Ecom Express's APIs, then use feature flags (managed by your own system or a third-party) to conditionally enable features, and combine this with policy controls to define which users or groups (your pilot group) receive the feature.

After activating Shiprocket, anticipate possible problems such as weight inconsistencies, pickup failures, and delivery delays to train support staff for tickets. Create an extensive knowledge base using the unique procedures and solutions offered by Shiprocket. Provide practical instruction based on real-world situations and provide a defined escalation procedure for complicated issues. Lastly, enable client self-service via FAQs and tutorials, and track ticket data to continuously improve your support and training procedures.