How do we train support teams to handle top tickets expected after enabling Istio?

Train support teams on UDYAM registration flows, error codes, and document validation issues. Use mock ticket drills, troubleshooting guides, and role-based sessions to build confidence and speed in resolving common user queries.

For AITP vehicle SRT collections, the most reliable approach is a VAHAN/Parivahan-based Road Tax Payment portal integrated with the State Treasury gateway, like Assam’s Sewa Setu Road Tax payment – Vahan flow. 

It supports official treasury-linked receipts and can be extended to send SMS/WhatsApp confirmations via your messaging provider. 

Generate a PDF invoice/receipt via a secure link by storing the VAHAN/treasury reference + RRN and rendering a PDF template per transaction. 

If you’re building your own, mirror the same pattern used in e-Treasury/e-receipt (e-challan) systems: treasury PG + reconciled receipt IDs + audit logs.