You should have a rollback and communications strategy that reduces downtime and maintains alignment between internal teams and external partners in case the ONDC roll-out results in performance regressions. In order to roll back to the previous stable release with a single command or pipeline rollback, you must first set up version-controlled deployment points. Back up all API configurations, merchant mappings, and order flow integrations before rollout, since ONDC data syncs can be sensitive to schema mismatches. Define a rollback trigger threshold for example, if order processing latency spikes 30% or API failure rates exceed 2%, revert immediately.
Your rollback steps should include isolating the faulty nodes or services, restoring the pre-rollout build, clearing any stuck queue messages, and verifying data consistency with the ONDC network before re-enabling live traffic. Have monitoring dashboards (especially for order fulfillment times, partner connectivity, and payment reconciliations) to confirm stability post-rollback.
On the communications side, prepare templated internal alerts and merchant notifications. Inform engineering, product, and support teams immediately with a rollback in progress update through Slack or Teams. Once systems stabilize, send a short external note to ONDC partners or sellers acknowledging a temporary rollback for performance tuning - no blame, just transparency. Afterward, conduct a post-mortem and update the runbook so future ONDC deployments have defined fallbacks for each integration point.