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Best Customer Experience Management Software for Small Business in 2025

Best Customer Experience Management Software for Small Business

Check out our list of best Customer Experience Management Software for Small Business. Products featured on this list are the ones that are best suited for Small Business. If you’d like to see more products and to evaluate additional feature options, compare all Customer Experience Management Software to ensure you get the right product.

Top 5 Customer Experience Management Software for Small Business in 2025

  • top product arrowKapture CX
  • top product arrowVarta
  • top product arrowLucep
  • top product arrowSmartDX
  • top product arrowSimplify360

Best Customer Experience Management Software for Small Business

(Showing 1 - 20 of 27 products)

Most PopularNewest FirstTop Rated Products
Kapture CX

Kapture CX

Brand: Adjetter

4.2img

4.2 out of 5

(16 user reviews)

See all Kapture CX Reviews

Kapture CX is a Gen AI powered omnichannel customer support automation platform designed for enterprises to streamline and personalize customer interaction... Read More About Kapture CX read review arrow

Price On Request

Varta

Varta

Brand: Fastcurve Services Pvt. Ltd

4.4img

4.4 out of 5

(0 user reviews)

Varta Customer Experience Management Software empowers businesses to prioritize customer satisfaction and loyalty by leveraging data-driven insights.... Read More About Varta read review arrow

Price On Request

Lucep

Lucep

Brand: Lucep Technologies

4.3img

4.3 out of 5

(0 user reviews)

Lucep is a customer support and experience management software that helps businesses engage, convert, and respond to leads in real time. It offers instant... Read More About Lucep read review arrow

Price On Request

SmartDX

SmartDX

Brand: Resulticks Solution

4.3img

4.3 out of 5

(0 user reviews)

SmartDX will boost your marketing impact intelligently, thereby automating campaigns, engaging audiences, & drive results seamlessly.... Read More About SmartDX read review arrow

$100.00 /Month

Simplify360

Simplify360

Brand: Simplify360

4.2img

4.2 out of 5

(0 user reviews)

Simplify360 is a comprehensive AI-based customer experience software that helps you provide your clients with the best customer assistance possible across... Read More About Simplify360 img

Price On Request

Customer Experience Management Software Product List Top Banner - 1
Customer Experience Management Software Product List Top Banner - 2
Sprinklr Service

Sprinklr Service

Brand: Sprinklr Inc

4.3img

4.3 out of 5

(2 user reviews)

See all Sprinklr Service Reviews

Sprinklr is a unified customer experience management (CXM) platform that helps businesses connect with their customers across all digital channels.... Read More About Sprinklr Service read review arrow

Price On Request

Birdeye

Birdeye

Brand: Birdeye

4.4img

4.4 out of 5

(13 user reviews)

See all Birdeye Reviews

Choose Birdeye for unified customer interaction management, reviews, surveys, and NLP insights, streamlining CX efforts.... Read More About Birdeye read review arrow

Price On Request

AskNicely

AskNicely

Brand: Asknicely

4.2img

4.2 out of 5

(0 user reviews)

... Read More About AskNicely img

Price On Request

Quadient Inspire

Quadient Inspire

Brand: Quadient

4.2img

4.2 out of 5

(0 user reviews)

... Read More About Quadient Inspire img

Price On Request

Answerdash

Answerdash

Brand: CloudEngage

4.1img

4.1 out of 5

(0 user reviews)

... Read More About Answerdash img

Price On Request

smg360

smg360

Brand: Service Management Group

4.0img

4.0 out of 5

(0 user reviews)

smg360 is a customizable analytics platform for data-driven decision-making.... Read More About smg360 read review arrow

Price On Request

Zoho CRM Plus

Zoho CRM Plus

Brand: Zoho Corporation

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... Read More About Zoho CRM Plus img

$69.00 /User/Month

Crownpeak

Crownpeak

Brand: Crownpeak Technology

4.2img

4.2 out of 5

(0 user reviews)

Crownpeak is a digital experience platform with a hybrid CMS, AI-driven product discovery, and digital accessibility tools.... Read More About Crownpeak read review arrow

Price On Request

Infobip

Infobip

Brand: Infobip

4.0img

4.0 out of 5

(0 user reviews)

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey.... Read More About Infobip read review arrow

€39.00

Glassbox

Glassbox

Brand: GLASSBOX

4.2img

4.2 out of 5

(0 user reviews)

Glassbox provides insights into user interactions on digital platforms, enabling businesses to enhance customer experiences and drive growth.... Read More About Glassbox read review arrow

Price On Request

Nicereply

Nicereply

Brand: Nicereply

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... Read More About Nicereply img

$79.00 /Month

Lucidya

Lucidya

Brand: Lucidya

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... Read More About Lucidya img

Price On Request

InMoment

InMoment

Brand: Press Ganey

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... Read More About InMoment img

Price On Request

Clootrack

Clootrack

Brand: Clootrack

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... Read More About Clootrack img

Price On Request

Sitecore XP

Sitecore XP

Brand: Sitecore

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... Read More About Sitecore XP img

Price On Request

Last Updated on : 29 Sep, 2025

Customer Experience Management Software Comparison

Kapture CX
VS
Varta
Kapture CX vs Varta
Lucep
VS
SmartDX
Lucep vs SmartDX

Looking for Customer Experience Management Software that is:

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Customer Experience Management Software Reviews

KC

Kapture CX

4.3

“It's easy to navigate, user friends tab which makes professional life easy”

- Haroon Jalal

See all Kapture CX reviewsimg
B

Birdeye

4.3

“Excellent for managing local listings and monitoring reviews.”

- John

See all Birdeye reviewsimg
KC

Kapture CX

4

“Easy to check and close the tickets with variety of options available”

- Shivangi Gaur

See all Kapture CX reviewsimg
KC

Kapture CX

4.2

“Really easy to use, very intuitive, highly customisable and great vertical support”

- Karandeep Singh

See all Kapture CX reviewsimg
KC

Kapture CX

4.1

“Unique Features and easy access also we can find the customer details very easily.”

- Rizwan Shaikh

See all Kapture CX reviewsimg
KC

Kapture CX

4.1

“Features and how easily it's customizable any its easy to use”

- Nikhil

See all Kapture CX reviewsimg
KC

Kapture CX

4.5

“It is easy to customize and the marketing team help in the customization”

- Ken Chong

See all Kapture CX reviewsimg

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Price of Customer Experience Management Software for Small Business in US

Customer Experience Management Software Cost
Top Customer Experience Management Software Starting Price Rating
SmartDX$100.00 /Month4.3
Infobip€39.00 4.0

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