FaceUp

What is FaceUp?

FaceUp is a comprehensive whistleblowing software designed to serve as a centralized hub for ethics and compliance management. It provides organizations with the tools for secure whistleblowing, systematic case management, and structured investigations. The platform is engineered to help compliance, legal, and HR teams detect potential risks early, respond to incidents with consistency, and maintain defensible oversight over all reported issues.

Trusted by over 3,600 organizations across more than 70 countries, FaceUp empowers employees to speak up safely and anonymously. Its user-friendly interface is built for diverse work environments, including frontline workers, global offices, and remote teams, ensuring that everyone has a secure channel to voice concerns, report misconduct, or share feedback. The system is proven to increase the volume of internal reports, significantly improving an organization's ability to detect and address misconduct and fraud at an early stage.

Why Choose FaceUp?

• Enhanced Risk Detection: By facilitating internal reporting, FaceUp helps organizations identify and address potential misconduct and compliance risks earlier.
• Increased Employee Engagement: The platform's simple and anonymous reporting experience encourages employees and other stakeholders to speak up through secure reporting channels.
• Tailored for Key Departments: FaceUp is designed to meet the specific needs of different teams:
  • Legal & Compliance: Reduces financial, legal, and reputational exposure by ensuring regulatory standards are met and providing tools for confident issue resolution.
  • HR & People Teams: Supports a positive workplace culture by addressing employee issues early and resolving complex cases fairly and consistently.
  • Executives & Finance: Offers clear visibility into emerging risks, enabling better strategic decisions and ensuring high-risk issues are resolved with accountability.
• Global Security & Compliance: The platform is built on a foundation of security, with ISO 27001 certification, GDPR compliance, and data hosted on SOC 2-certified AWS infrastructure. It offers end-to-end encryption and local data storage options to meet international data privacy requirements.
• Seamless Integration: FaceUp can integrate with over 8,000 applications, allowing it to fit smoothly into your existing technology ecosystem and workflows.

Advanced Features of FaceUp

• Multi-Channel Anonymous Reporting: Employees can submit reports through customized online forms, dedicated iOS and Android mobile apps, or unique QR codes. The system supports attachments and even anonymized voice messages to protect reporter identity.
• Encrypted Two-Way Communication: Administrators can communicate securely and anonymously with whistleblowers to ask follow-up questions or provide updates. The platform includes built-in translation to overcome language barriers in global organizations.
• Comprehensive Language Support: With support for over 113 languages, the platform is globally accessible, ensuring no employee is excluded due to language differences.
• Advanced Hotline Options: Organizations can enhance their reporting channels with powerful add-ons, including a 24/7 automated phone hotline, a live hotline staffed by experienced agents, or a next-generation AI-powered hotline that guides reporters through a structured submission process.
• Customization and Branding: The platform can be fully customized with your organization's logo and color scheme to align with your brand identity, fostering trust and familiarity among users.
• Secure Administrator Controls: Features like the anonymous assignee option allow investigators to communicate without revealing their name, while robust notification systems keep the case management team informed of all activity.

Key Capabilities of FaceUp

• Report Intake & Submission: The platform offers multiple, easy-to-access channels for submitting reports. Users can report via custom URLs, QR codes, or embeddable website widgets. The system ensures complete anonymity while allowing for the secure upload of evidence and ongoing, encrypted dialogue.
• Centralized Case Management: All incoming reports are organized in a secure, centralized case database. Administrators have an intuitive overview of all cases, with tools to assign investigators, track progress with a clear audit trail, and manage workflows across different departments or use cases.
• Analytics and Reporting: FaceUp provides advanced analytics and a reporting dashboard that helps leadership identify patterns and track trends across the organization. This data-driven oversight enables teams to address root causes of issues rather than just individual complaints, leading to more effective, long-term solutions.
• Security and Compliance Infrastructure: The platform is built with enterprise-grade security at its core. It is GDPR compliant and ISO 27001 certified, with data hosted on SOC 2-certified AWS infrastructure. Features like end-to-end encryption, penetration testing, and controlled administrator permissions help protect sensitive data.

How to Use FaceUp?

1. Setup and Customization: Your organization customizes the reporting forms, branding, and communication channels to fit your specific needs and compliance requirements.
2. Report Submission: An employee or stakeholder uses a secure channel (web, mobile app, QR code) to submit a report. They can choose to remain anonymous, provide their identity, attach evidence, and even leave an anonymized voice message.
3. Triage and Assignment: Designated administrators are immediately notified of the new report. They review the submission in the centralized dashboard and assign it to the appropriate investigator or department for handling.
4. Investigation and Communication: The assigned case manager uses the platform's encrypted two-way messaging to communicate with the reporter, ask for more details, and provide status updates, all while protecting the reporter's anonymity.
5. Resolution and Analysis: Once the investigation is complete, the case is formally resolved within the system. The data contributes to the platform's analytics, helping the organization gain insights into its ethical health and identify areas for improvement.

FaceUp Pricing

FaceUp pricing details are available on request on techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.