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UJET

Brand : UJET

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UJET is a cloud-based customer support platform that integrates various communication channels, providing a seamless experience for agents and customers to resolve issues efficiently and effectively....Read more

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UJET Software Pricing, Features & Reviews

What is UJET?

UJET transforms business contact centre solutions, streamlining communication through a cloud-based platform that unifies phone, chat, and email channels. This user-friendly solution empowers businesses to offer personalized customer experiences with real-time transcription and sentiment analysis features. UJET's intuitive interface and advanced technologies minimize wait times, enhance first-call resolution, and elevate overall customer satisfaction.

Additionally, it provides insightful analytics, aiding businesses in data-driven decisions for optimized customer support operations. Whether addressing issues, responding to inquiries, or offering proactive assistance, UJET facilitates exceptional customer service and fosters strong relationships. Its adaptability and scalability suit businesses of all sizes and industries.

Why Choose UJET Software?

  • Smooth Problem Solving: Make problem-solving smooth and personalized by using smart routing and understanding customers' needs.
  • Support Across Channels: Bring all communication channels together so customers can choose how they want to connect, and agents can find information easily for better efficiency.
  • Easy Growth and Connection: Grow easily by integrating with other tools and handling more support requests during busy times.
  • Learn from Data: Look at detailed reports to understand how support is going and make it better based on what the numbers say.
  • Stay in Touch:Talk to customers before they ask for help by sending messages or helping them in the app.
  • Keep Things Safe and Working: Ensure customer information is safe and that support is always ready to help using a secure cloud system.

Benefits of UJET Platform

  • Seamless Communication Channels: Facilitates smooth communication across various channels, ensuring a consistent customer experience.
  • Intelligent Call Routing: Directs calls to suitable agents based on skills and availability for efficient customer assistance.
  • Real-time Customer Context: Agents access real-time customer data for personalized support, including interactions and preferences.
  • Real-time Transcription and Text Analytics: Transcribes voice into searchable text in real-time, enabling analysis and insights from customer interactions.
  • Sentiment Analysis: Identifies customer sentiment, helping agents tailor responses for enhanced satisfaction.
  • Self-Service Options: Empowers customers with IVR, knowledge bases, and chatbots, reducing agent workload and improving issue resolution.
  • Proactive Messaging: Enables proactive outbound messaging for updates, notifications, and feedback collection.
  • Analytics and Reporting: Offers robust analytics for response times, resolution rates, and customer satisfaction, aiding in monitoring and optimization.
  • CRM Integrations: Seamless integration with CRM platforms ensures data sync and a comprehensive view of customer information for agents.
  • Mobile Capabilities: Provides mobile apps for agents and supervisors, facilitating remote management of customer interactions and collaboration.

Pricing of UJET Contact Center Solution

UJET price details are available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

UJET Pricing & Plans

UJET price is available on request

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UJET Features

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Blend Channels for Context

Seamlessly integrate and manage various communication channels to ensure a consistent customer experience.

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Embed UJET into Mobile App

Provide in-app support by embedding features directly into business mobile applications for convenient customer assistance.

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Deliver Natural Experiences

Deliver natural and intuitive customer experiences through conversational interfaces and personalized interactions.

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Unify Customer Data

Consolidate data from multiple touchpoints to provide agents with complete customer profiles, enhancing personalized service.

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Use Data for Best-Outcome Routing

Utilize customer data for intelligent routing, directing customers to the most suitable agent for efficient support.

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Reduce Wrap-Up Through Automation

Automate tasks to reduce agent wrap-up time, allowing them to focus on complex interactions for enhanced productivity.

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Unify Brand Experience

Ensure a consistent brand experience by giving agents access to customer information across touchpoints.

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Optimize in Real-Time

Utilize real-time analytics to monitor and optimize customer service operations for data-driven decision-making.

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AI-Modeled Interactions

Leverage AI for enhanced customer interactions, including chatbots & sentiment analysis for tailored responses.

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Security & Privacy

Prioritize robust security and privacy measures to safeguard customer data, ensuring confidentiality and integrity.

UJET Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Ubuntu Windows iOS Android MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • BPO, Contact Center
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Phone, Email, Live Chat, Communities
  • API Integration
  • Webinars, Documentation, Videos
  • English
  • AI Integrated

UJET Reviews and Ratings

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UJET Company Details

Brand Name UJET
Information Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design.
Founded Year 2015
Director/Founders Anand Janefalkar, Hisun Kim
Company Size 101-500 Employees

UJET FAQ

A UJET Software is compatible with Ubuntu, Windows, macOS, and Linux.
A Yes, the UJET app is unavailable for Android and iOS app users
A UJET Software supports cloud-based deployment.
A UJET price details are available on request at techjockey.com.
A UJET Software is typically used by BPO and Contact Center for streamlining communication through a cloud-based platform that unifies phone, chat, and email channels.
A Yes, the UJET Software free demo is available at techjockey.com.
A UJET Software does not offer a free trial. However, the premium plan with advanced features is available at techjockey.com with exciting deals.
A UJET Software installation is not required, as it is cloud-based. Just open the Setup Wizard to get started.
A UJET software works by integrating and managing multiple communication channels, consolidating customer data, and leveraging AI-powered features to deliver personalized and efficient customer support experiences.

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