Zendesk Questions & Answers

Steps to Create a Ticket in Zendesk

• Log into Zendesk – Open your Zendesk dashboard.
• Click the 'Add' Button – Hover over the '+' icon and select 'Ticket'.
• Enter Requester Details – Choose the customer or user who is submitting the request.
• Assign the Ticket – Select an agent or team to handle the ticket.
• Set Ticket Type & Priority – Define whether it’s a question, incident, problem, or task, and set its priority.
• Add Subject & Description – Provide a clear subject and detailed description of the issue.
• Submit the Ticket – Click 'Submit as New' to create the ticket.