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ALM (Application Lifecycle Management) software is used by developers, shareholders, and analysts for application management. ALM tools assist in testing and development which includes planning, designing, building, deploying, and updating the application of teams in planning and carrying out their project strategy.
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To train support teams to handle top tickets after enabling SAP BTP, you should:
Identify common categories (Auth errors, integration failures, quotes limits).
Provide role-based technical training.
Simulate real ticket scenarios.
Establish a Center of Expertise for continuous learning and escalation support.
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Application Lifecycle Management (ALM) software helps organizations manage the entire work cycle of their software applications, from initial planning and development, testing, maintenance etc.
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The key components of ALM include:
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There are 5 ALM modules, which are:
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Micro Focus ALM comes with a powerful bug tracking mechanism and is a solution for end-to-end test management.
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