How can RemotePC fix unresponsive remote devices during support?

RemotePC only offers its own direct access to the host computer without the use of Microsoft RDP (Remote Desktop Protocol). Instead, it provides its own patented protocol to enhance security as well as performance during remote operations.

No, RemotePC provides direct remote access to computers and does not serve as a means of internet traffic routing, so does not function as a VPN.

RemotePC is secure to the extent that encryption and authentication assume the usage of the application. Nevertheless, any remote access tool has its caveat, which is the user’s failure to put up safeguards like multi-factor authentication, exclusion from phishing attempts, and so on. Access logs should be routinely checked, and credentials should be kept safe by the users.

In order to undertake large-scale deployment:

• Install RemotePC Host on all the target devices.
• Implement the bulk deployment tools available in business and enterprise plans to facilitate installations.
• Use the web console to assign endpoints to relevant users to enable easier access management.
• Set up unattended access if the user wishes to monitor or manage the system at all times.
   

You can typically access your billing information and invoices through your RemotePC account portal or by contacting RemotePC's customer support. They can provide you with detailed information about your account and billing history.