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Q:

How does social media use CRM?

  • AMIT FIRODIYA
  • Nov 14, 2024

1 Answers

A:

Social media integrates with CRM to track customer interactions, monitor sentiment, and respond to inquiries. CRM systems can gather data from platforms like Twitter and Facebook, allowing businesses to engage directly and tailor marketing strategies based on customer feedback.

  • Prakash Jha
  • Nov 14, 2024

0 0

Related Question and Answers

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CRM platforms use multiple controls to prevent data exfiltration via unsanctioned AI tools:

  • Data Access Policies- Enforce IP restrictions, OAuth scopes, and session limits to block third-party AI extensions.
  • API Governance- Use API allowlists and token-based access so only approved apps can query CRM data.
  • DLP & Shield Encryption- Monitor exports and redact sensitive fields from AI-generated responses.
  • Audit & Alerts- Enable field-level audit logs and anomaly alerts for bulk data access or unusual query spikes.
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  • Test the rollback strategy in a sandbox or staging org using recent deployment packages.
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  • mukesh garg
  • Dec 18, 2025

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  • Set up a sandbox or integration test org mirroring production APIs and middleware.
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  • AJAY KUNDU
  • Dec 15, 2025

A:

  • Test the data export APIs in a sandbox or developer environment using masked or sample data.
  • Validate authentication, rate limits, and data integrity across a few non-critical objects first.
  • After confirming stability and compliance, schedule limited exports in production during low-traffic hours.
  • Govrdhan kumawat
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  • Use a sandbox or staging org to configure the regional rollout settings and test data segregation, localization, and permissions.
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