How should our OMS reflect ONDC program changes taking effect in September 2025?

If you’ve rolled out a Shopify Plus update and want to prove it actually boosted team productivity without adding risk, focus on KPIs that show faster operations, fewer manual interventions, and stable site performance. The most telling productivity metrics are things like time to launch new products or campaigns (should decrease), average checkout or page publish time, and number of automated workflows or scripts successfully executed through Shopify Flow or custom apps. You can also track reduced reliance on developer support for example, fewer internal tickets for store edits or promotions means your business users are working more efficiently.
On the risk side, monitor error rates in order processing, cart abandonment due to site lag, and incident frequency (failed API calls, payment gateway issues, or theme deployment rollbacks). Keep an eye on uptime and transaction success rates too if those stay steady while productivity improves, you’ve hit the sweet spot. You can also layer in customer experience KPIs like conversion rate and load time; better productivity shouldn’t come at their expense. In short, if your team can ship faster, automate more, and keep Shopify Plus stable with no spike in operational or customer-facing errors, that’s solid proof the update worked as intended.

Potential change-freeze windows

• Thursday, October 2nd: Mahatma Gandhi Jayanti and coincides with Dussehra.
• Saturday, October 11th - Sunday, October 12th: October 11th is a regional holiday in many states, Saturday and October 12th is a Bank Holiday across all of India for Dussehra.
• Monday, October 20th: Diwali/Deepavali

To capture ONDC-compliance audit trails without storing excess PII, you should use anonymized order IDs, log metadata, segment data by role and domain, enable selective retention, and use secure, access-controlled logs.

Self-service flows to reduce support tickets for ONDC processes include order tracking, issue resolution wizards, incentive eligibility checks, catalog sync tools, and reimbursement dashboards.

To reconcile settlements or contributions related to ONDC in finance software, you should map ONDC incentives, fees, and reimbursements to dedicated ledger accounts, automate reconciliation with order and payout data, and generate audit-ready reports for compliance.