How should our OMS reflect ESIC program changes taking effect in September 2025?

Self-service flows that reduce support tickets for ESIC processes include online registration, claim status tracking, document upload with auto-verification, chatbot support, guided claim filing, and a searchable FAQ portal.

Capture EPFO audit trails by logging UANs, timestamps, actions, and validation results; use hashed IDs, exclude Aadhaar or bank data, and apply role-based access tracking to minimize PII.

Embed GST e-invoices by adding the UPI Reference ID (from Razorpay) in the PaymentRefNo field of the e-invoice JSON.Assign PayMode to UPI to indicate the payment method. This ensures traceability for high-value UPI payments and compliance with GST audit requirements.

Set up alerts for UPI declines due to ₹5,000 cap, daily category-level UPI usage nearing NPCI limits, and exhausted retry attempts. Also trigger alerts for failed debits during peak hours and sudden spikes in declines within a category, helping detect when customers hit new UPI category caps.

Model UPI headroom by:

• Define limits: Use NPCI caps (e.g., ₹5,000 per txn, daily user caps).
• Group transactions by category (e.g., via product tags or metadata).
• Calculate usage: Sum UPI debits per category per day.
• Compute headroom: Headroom= NPCI limit - category’s total UPI usage.
• Visualize: Display remaining headroom in the dashboard as a percentage or value indicator.>