1 Answers
A:
When you flip on Vertex AI for your org, support teams are suddenly going to get tickets that look very different from the usual login not working stuff. Instead of deep-diving ML internals, the goal is to train support to recognize patterns, give clear responses, and escalate to the right folks fast.
Productivity KPIs (did the update make teams faster?)
Risk/Operational KPIs (prove you didn’t add fragility)
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