How do we train support teams to handle top tickets expected after enabling Meet?

If you want to ensure that new Meet features (Q&A, polls, breakout rooms, or AI summaries) are applied within 30 days, your plan must be created with all awareness, practical use, and feedback considerations at the same time. You begin with a What’s New in Meet session, no more than 30 minutes. You can review the new features in real time while discussing anything immediate that is already successful for them (AI summaries that automatically take notes in meetings!). Short, visual, contextual documentation always works better than long. Then you follow up with short how-to movies or GIF-based tutorials that you send out twice a week, in email or Slack.

Next, identify power users or team champions in each department to run micro-sessions (10–15 minutes) where they walk others through real use cases - say, using meeting transcripts for project updates. Create an adoption leaderboard or reward program (e.g., Top 5 users who tried the new Meet features this week) to gamify engagement.

From a data side, track usage metrics directly from the Meet Admin console e.g., number of meetings using polls, reactions, or recording and send weekly progress updates to leadership and team channels. Finally, close the loop with a feedback form after 30 days asking what worked and what didn’t. The trick is to keep training micro, continuous, and connected to everyday workflows - not buried in an onboarding deck no one reads

To restrict Google Meet features to a pilot group, you need to use Google Workspace's built-in controls for user and group management. Unlike custom software development that uses feature flag services like Azure App Configuration or Firebase Remote Config, Google's platform-as-a-service model requires you to leverage its native administrative controls for a managed and secure rollout.

To restrict Google Meet features to a pilot group, you need to use Google Workspace's built-in controls for user and group management. Unlike custom software development that uses feature flag services like Azure App Configuration or Firebase Remote Config, Google's platform-as-a-service model requires you to leverage its native administrative controls for a managed and secure rollout.

To restrict Google Meet features to a pilot group, you need to use Google Workspace's built-in controls for user and group management. Unlike custom software development that uses feature flag services like Azure App Configuration or Firebase Remote Config, Google's platform-as-a-service model requires you to leverage its native administrative controls for a managed and secure rollout.

To roll back Meet changes, use the Admin Console to disable recent feature updates, restore previous versions of any related Apps Scripts via the Script Editor’s project history, and revert linked Docs or Slides using Version History. Also, check and reset editor permissions as needed.