Q: What type of CRM is winning and keeping profitable customers?

The best free CRM tools for small businesses in 2025 are Zoho CRM, EngageBay, HubSpot CRM, Freshsales, HubSpot CRM and a few more.

Several general-purpose and service-based CRMs are suitable. Options include HubSpot CRM, Zoho CRM, and Acuity Scheduling, which offer customisation, client history, and appointment management.

Yes, all three CRMs (Salesforce, HubSpot, and Pipedrive) offer integrations with LinkedIn Sales Navigator.

The 7 must-have custom CRM views for your sales team are as follows:

• Contact management
• Predictive analytics
• Mobile CRM
• Automation
• Lead management
• Scalability
• Customization

Best practices for CRM data entry and quality include ensuring consistency in data formats, regularly updating customer information, implementing data validation checks, training users on proper data entry protocols, and routinely cleaning the CRM database to remove duplicates and outdated information.